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E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

estimated annual usage  MSDS requests. It is estimated that telephone and fax inquiries will decrease by 40-50% as a result of being resolved online, dramatically reducing the need for personnel and associated phone costs. For example, approximately 54,000 MSDS and TDS forms were mailed or faxed out to customers and distributors who requested them. It is estimated that each such request required at least 10 minutes of personnel time, resulting in tremendous expense. Based on actual results to date, it is estimated that the Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » estimated annual usage


Vendor Defends Its Strongholds with Focused Enterprise Resource Planning Solution
Strategic Systems International (SSI) needs no special introduction to British process industries (such as consumer products manufacturers and whisky distillers

estimated annual usage  company has annual revenues estimated to be in the region of over $30 million (USD), with SSI contributing a bit over a half of the total revenue. The Chelford Group strategy is to grow both organically and by acquisition, to develop its competitive position in the markets it targets. The company has lately marshaled a product portfolio, and strong delivery and support capabilities, extending from ERP and wholesale and distribution implementations, through to full managed services. Besides SSI, the Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

estimated annual usage  a way that the estimated customer demand for service is optimally covered. The rostering factors take into account the makeup of the shift and skill requirements, as well as employee calendars and preferences. Recent Acquisitions Bring About More Growth Engines In April 2009, ClickSoftware completed the acquisition of the workforce management business of Manchitra , a business based in India, for approximately US$2.6 million . These assets were transferred to the newly formed subsidiary, ClickSoftware Read More...
PTC Live Global 2013: All About Design for “Servitization” —Part One
This was my third time attending the PTC Live Global (formerly PlanetPTC Live) conference, and by now I can say with some conviction that, compared to its large

estimated annual usage  and there are an estimated 2,000+ regulations worldwide. One of the most talked about regulations is the Conflict Minerals Law as part of the Dodd-Frank Act that requires proof of origin of the so-called T3G (tantalum, tungsten, tin, and gold) metals that are used in products. Tracking those materials through the supply chain and then disclosing and reporting on them to the proper regulatory authorities is a complex product management task that again demands a sophisticated PLM system with sustainability Read More...
Justification of ERP Investments Part 1: Quantifiable Benefits from an ERP System
Studies that surveyed manufacturers about the impact of ERP systems on firm performance indicate that company size and industry do not affect the results

estimated annual usage  sheet ratios can be estimated. Using the already described example of $10 million manufacturer and typical benefits, and assuming 100,000 shares outstanding and an existing stock price of $30.00 per share, , the stock price exhibits the effects of an effective ERP, as figure 3.3 shows. With a price/earnings multiplier of six, the stock price for the example company could be increased from $30 to $58.80 per share. Figure 3.3 Calculating the potential stock appreciation   Before ERP After ERP Before tax pr Read More...
Teradata Introduces Unified Data Environment
During its annual Partners event, Teradata, an important data warehouse and analytics provider, introduced its new Analytic Architecture Services that will aid

estimated annual usage  Introduces Unified Data Environment During its annual Partners event , Teradata, an important data warehouse and analytics provider, introduced its new Analytic Architecture Services that will aid in accelerating deployment of the Teradata Unified Data Environment, a framework that will enable organizations to work with a wide variety of data within Teradata’s environments. By combining its analytic platform Teradata Aster offering and the implementation of the open source big data platform Read More...
SumTotal Announces HCM “Magic Potion” to Cure Disparate HR Assets
At its annual TotalConnections 2013 customer summit, SumTotal Systems LLC announced a new ambitious human capital management (HCM) platform called elixHR, a

estimated annual usage  Announces HCM “Magic Potion” to Cure Disparate HR Assets At its annual TotalConnections 2013 customer summit, SumTotal Systems LLC  announced a new ambitious human capital management (HCM) platform called elixHR , a virtual single source of truth for an organization’s human resources (HR) data. With elixHR, companies will be able to extend and link disparate HR information and processes, as well as external enterprise systems and information, to access comprehensive employee data, Read More...
Acumatica ERP Version 4.2 Is Here
Acumatica released Version 4.2 at its annual Spring Training for partners. With Acumatica 4.2, the key themes are quality, reliability, and new functionality in

estimated annual usage  ERP Version 4.2 Is Here Acumatica released Version 4.2 at its annual Spring Training for partners. The bullish cloud enterprise resource planning (ERP) vendor commits to one major release a year, although it may release significant releases throughout the year in response to its partners and customers. More than 270 partners have signed with Acumatica since its first product launch in 2009. The newest partners to join this year include the likes of TechSource in Dubai, MBS Partners based in Read More...
Updating and Streamlining Compliance Training Across a Network of Hospitals
Exempla Healthcare was facing several business challenges, including achieving 100% compliance on annual required training, establishing consistency and content

estimated annual usage  and Streamlining Compliance Training Across a Network of Hospitals Exempla Healthcare was facing several business challenges, including achieving 100% compliance on annual required training, establishing consistency and content standardization among hospitals, and reducing student time spent in training. The company selected ToolBook®, along with SumTotal Learning Management, to create, deliver, and track training using one integrated system. Read the case study and see the benefits. Read More...
Cambashi
Cambashi provides research and analysis of information technology usage in business. Its specialties include engineering and enterprise applications.

estimated annual usage   Read More...
BigIdeas 2011: Of BigMachines’ Quantum Leap - Part 2
Part 1 of this blog series talked about my very first attendance of BigIdeas, BigMachines’ annual user conference that takes place in the fall in Chicago. I

estimated annual usage  2011: Of BigMachines’ Quantum Leap - Part 2 Part 1 of this blog series talked about my very first attendance of BigIdeas , BigMachines ’ annual user conference that takes place in the fall in Chicago . I wasn’t the only one that attended BigIdeas 2011 for the first time, as in May 2011 the company’s financial backers brought in David Bonnette, a seasoned Oracle executive in the customer relationship management (CRM) realm, as the new president. Mr. Bonnette has since gradually replaced the Read More...
Boston Grape Escape 2010: Vendor’s Announcements Review
Recently, I attended the Grape Escape analyst event in Boston. This was the 10th annual meeting organized by Judith Rothrock’s marketing company to present her

estimated annual usage  Grape Escape 2010: Vendor’s Announcements Review Recently, I attended the Grape Escape analyst event in Boston. This was the 10th annual meeting organized by Judith Rothrock’s marketing company to present her clients and announce some news. I had the opportunity to listen and informally talk to software vendors, their clients, and industry analysts in addition to three one-on-one briefings with top managers from UNIT4, SYSPRO, and Meridian Systems. UNIT4 Known for its unique “embracing Read More...
How to Survive and Thrive with Effective Refrigerant Tracking
Collecting, organizing, and reporting refrigerant gas usage is challenging and loaded with complexity. Often system auditing is confusing, and it’s difficult to

estimated annual usage   Read More...
Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user

estimated annual usage  industry that has traditionally underestimated implementation schedules and costs at the customer's expense. This will give the competition a run for their money and force all major CRM mid-market players, GoldMine, Pivotal, and SalesLogix to thoroughly re-think their business models and further focus on customer satisfaction. User Recommendations We encourage potential North American users to familiarize themselves with the newcomer company's value proposition, since we believe that it provide some Read More...
Justification of ERP Investments Part Three: Costs of Implementing an ERP System
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into

estimated annual usage  figure 3.4 indicates an estimated $300,000 (USD) for one time costs and $65,000 (USD) for annual costs related to an ERP system. OnGoing Annual Costs Software . Ongoing software costs should include the annual customer support agreement with the ERP software and vendor. This customer support typically provides telephone assistance and software upgrades and is typically priced around 15 percent to 20 percent of the software price. Upgrades to system software releases will also be required. The upgrade Read More...

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