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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ev do


Alice (or Allen) in MobileLand
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices

ev do  mobile environment [EDGE], 1x evolution-data optimized [EV-DO], etc.) and ubiquitous on smartphones. Not so on laptops, though admittedly, it is more frequently now than it used to be, with companies like Sony , Lenovo , and Toshiba building wireless wide area network (WWAN) into their signature laptop lines. However, any smartphone—almost by definition—will have some ubiquitous broadband access built right into the unit (for an additional monthly subscription price). It's cooler to do it on a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Top 5 Reasons ERP Implementations Fail and What You Can Do about It


Somewhat surprisingly, it is generally agreed upon in the enterprise resource planning (ERP) consulting community that failures are rarely caused by the software. Yes, it’s true. Most of the packages on the market today actually do what the vendor claims. Ultimately, what this means is most of the problems that come with an ERP install can be summed up in one word: People. Read this white paper to find out more.

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How Government Agencies Can Do More with Less with CRM


When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents.

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How to Do Capacity Planning


In a perfect world, system administrators prepare in advance in order to avoid performance bottlenecks, using capacity planning tools to predict how servers should be configured to adequately handle future workloads. The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning.

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Vox Populi: How Do You See The Future of Succession Planning?


Succession planning is about finding employees that can someday replace others who retire or decide to leave the company. In my opinion, there are two major factors that will have a great impact on the future of succession planning: the aging population; and rapidly-evolving technology.The Aging Population While listening to interviews from the Metropolitan Opera, I realized that

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CRM: What Is It and Why Do It? Part One: Historical Background


Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why an end user organization should invest significant resources to pursue such an initiative.

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Inventory on the Water: Do You Know Where It Is?


Today, more and more companies are purchasing goods from overseas. But once those goods are on the water, many companies find it difficult to keep track of where they are at any given time. Ineffective container management leads to extra costs, but with Sage ERP X3’s import tracking functionality, business functions are tied together in a single database—enabling real-time access to information and improving productivity.

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HD-PLM, Exalead, and Project Lightning, What Do They Have in Common?


There wasn’t a lack of big news in the product lifecycle management (PLM) industry in the past few weeks. On May 20th, Siemens PLM Software unveiled High Definition Product Lifecycle Management (HD-PLM) at the World Exposition Shanghai China 2010 (Expo 2010). On June 7th, PTC told PTC/USER 2010 attendees that a virtual launch event for Project Lightning was schedule on October 28th, 2010. Two days

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Eccentex-Enabling Do-it-yourself Case Management


Various types of vendors and products have taken hold of the business process management (BPM) software market. While there are mainstream BPM providers such as IBM, Oracle (see here), Pegasystems (see here), Tibco, etc., there is a crop of open source providers such as Bonitasoft (see here) and other relative BPM newcomers such as AuraPortal (see here). We recently came across Eccentex

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The Art of Software Selection: What Would Buddha Do?


“Truth is one; paths are many.” - H. H. Sri Swami Satchidananda Buddhism and software selection. Say what? Yes, you read that correctly. As an “aspiring Buddhist,” I’ve come to learn that Buddhist philosophy can find its way into virtually every aspect of one’s life. While ancient Buddhism still remains a mystery to many, it could certainly help shed some light on a few modern-day dilemmas

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Do You Need a State-of-the-art ERP Solution?


As your company grows, you must continually evaluate whether your work processes and IT solutions can solve your problems and help grow your business. By performing a gap analysis, you can look at where your business is headed and whether you have the right tools to get there. This white paper can help you perform a preliminary gap analysis to determine whether you need to upgrade your IT solutions and business processes.

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