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Documents related to » evaluate of crm results


SynQuest Posts Mixed Results
Still warm from an August IPO, SynQuest finds its revenues growing to new heights while its bottom line remains submerged.

EVALUATE OF CRM RESULTS: SynQuest Posts Mixed Results SynQuest Posts Mixed Results Steve McVey - September 28, 2000 Read Comments S. McVey - September 28, 2000 Event Summary Still warm from an August IPO, SynQuest recently reported financial results for the fourth quarter and fiscal year ended June 30, 2000. Total revenue for the fourth quarter increased to $8.1 million compared to $7.0 million for the same period in fiscal 1999. Revenue from software license fees increased by 55% to $5.5 million versus $3.5 million for the three
9/28/2000

Better Discovery Better Results
System solutions must be aligned to business needs. Unfortunately, current approaches for providing system solutions have a fatal flaw--their approach to finding out what is truly happening in an organization. Current discovery efforts rely on interviewing selected representatives who provide their perception of what others do. Solutions based on perceptions, rather than reality, are disruptive and costly. This paper presents a more effective approach for determining how an organization truly operates and its real needs.

EVALUATE OF CRM RESULTS: Better Discovery Better Results Better Discovery Better Results Source: Pebble Document Type: White Paper Description: System solutions must be aligned to business needs. Unfortunately, current approaches for providing system solutions have a fatal flaw--their approach to finding out what is truly happening in an organization. Current discovery efforts rely on interviewing selected representatives who provide their perception of what others do. Solutions based on perceptions, rather than reality, are
5/25/2005 10:37:00 AM

Adexa Reports Record First Quarter Results
It began the quarter as Paragon Management Systems and finished it as Adexa. Now the company looks to build on its record first quarter results.

EVALUATE OF CRM RESULTS: Adexa Reports Record First Quarter Results Adexa Reports Record First Quarter Results Steve McVey - June 9, 2000 Read Comments S. McVey - June 9, 2000 Event Summary Adexa, the vendor formerly known as Paragon Management Systems, announced record revenue for its first quarter of 2000. At $9.5 million, total revenue rose 24% over the fourth quarter of last year and nearly tripled revenue of the first quarter of 1999 of $3.5 million. The Los Angeles based vendor experienced a rise in each one of its
6/9/2000

SAP Q3 Results Cause Mixed Reactions
On October 19, SAP announced its results for Q3 2000, in which revenues rose 27% and net income increased 96% over the same period last year. However, bear in mind that SAP’s export figures have been bloated to a degree by currency effects, namely a recent favorable exchange rate between dollars and Euros . Even without that effect, 17% revenue growth in the US is much less compared to recent reports from its direct competitors, which should indicate a possible loss of market share.

EVALUATE OF CRM RESULTS: SAP Q3 Results Cause Mixed Reactions SAP Q3 Results Cause Mixed Reactions P.J. Jakovljevic - November 16, 2000 Read Comments SAP Q3 Results Cause Mixed Reactions P.J. Jakovljevic - November 16, 2000 Event Summary On October 19, SAP AG (NYSE: SAP), the leading provider of enterprise software solutions, announced its results for the quarter ended September 30, 2000. In the third quarter, revenues rose 27% over the same period last year from EUR 1.12 billion to EUR 1.42 billion. Operating income before
11/16/2000

Social CRM—¡Viva la Revolución! » The TEC Blog
Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Nov 01 Posted on 01-11-2012 --> Social CRM—¡Viva la Revolución! Filed Under ( Customer Relationship Matters ) by Raluca Druta  ( see bio )   Customer relationship management (CRM) has had a great impact on the

EVALUATE OF CRM RESULTS: social crm, social media, Social revolution, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-11-2012

CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

EVALUATE OF CRM RESULTS: CRM and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer Randy Garland - June 22, 2002 Read Comments R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can t work in a
6/22/2002

When ERP and CRM Connect in the Cloud
Plex Online integrates with salesforce.com's Sales Cloud 2. TEC interviews Patrick Fetterman, vice president of marketing at Plex Systems. In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s Sales Cloud 2. The result is a cloud-based composite application focused on the lead management process. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), interviews Patrick Fetterman, Plex’s vice president of marketing.

EVALUATE OF CRM RESULTS: The Revolution Group to evaluate and execute the integration work. The result is a composite application focused on the lead management process. The initial use case was developed to support a customer that is using Sales Cloud 2 to track marketing leads and Plex Online to track sales leads. Once the lead has been developed and qualified by the marketing group in salesforce.com’s environment, it is handed over to Plex Online for the sales team to execute the sale. Plex customers might pay an extra cost
1/28/2011 8:34:00 AM

Cognos Unveils CRM Solution
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality needed to leverage the data supplied by products like Clarify and Siebel. Cognos considers an effective CRM system to be a 'must-have' application in today’s click and mortar economy. In addition, they have joined the Siebel Alliance as a premier partner.

EVALUATE OF CRM RESULTS: Cognos Unveils CRM Solution Cognos Unveils CRM Solution M. Reed - November 6, 2000 Read Comments M. Reed - November 6, 2000 Event Summary [October 3, 2000] Cognos (NASDAQ: COGN; TSE:CSN), one of the world s largest business intelligence (BI) companies, today unveiled a comprehensive BI solution (including interactive reporting, data analysis, and scorecarding) for the customer relationship management (CRM) marketplace. The announcement was part of an aggressive CRM market initiative showcased at Cognos s
11/6/2000

CRM for Manufacturing vs. Regular CRM » The TEC Blog
Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software selection process. --> Sep 15 Posted on 15-09-2009 --> CRM for Manufacturing vs. Regular CRM Filed Under ( Customer Relationship Matters ) by Gabriel Gheorghiu  ( see bio )   A couple of weeks ago, I published a blog post called Customer

EVALUATE OF CRM RESULTS: Aplicor, CRM, customer portal, dynamics, eBestMatch, Empower CRM, ERP, iEnterprises, infor, lawson, Manufacturing, microsoft, NetSuite, Pivotal CRM, Power Suite, Sage, SalesLogix, Surado, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-09-2009

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

EVALUATE OF CRM RESULTS: Why a Call-centric CRM? Why a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this
2/27/2012 11:09:00 AM

Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results
The past year has taught executives everywhere that business will never again be “business as usual.” Manufacturers, in particular, must focus more than ever on satisfying customers while removing waste and unnecessary costs from their organizations. And they need to do so faster and better than their competitors. This white paper highlights how companies are doing just that by relying on strategic lean concepts.

EVALUATE OF CRM RESULTS: Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results Bridging the Lean Performance Gap: How Manufacturers Can Achieve Real Lean and Real Results Source: Infor Document Type: White Paper Description: The past year has taught executives everywhere that business will never again be “business as usual.” Manufacturers, in particular, must focus more than ever on satisfying customers while removing waste and unnecessary costs from their organizations. And they need to
11/29/2010 11:05:00 AM


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