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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

evaluation of architect s proposals  In the end, the evaluation project team chose to replace all existing systems with Salesforce for its ease of use and superior performance even in remote sites. Best practices were built into the system via the intuitive user interface, which made training and adoption quite easy. The salesforce. com on-demand delivery model was what we ultimately saw as key to getting the 3,900 people on one tool, says Will Short, senior director of global sales infrastructure at Symantec. With consistent performance Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » evaluation of architect s proposals


Justification of ERP Investments Part Two: The Intangible Effects of ERP
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative

evaluation of architect s proposals  of ERP Investments Part Two: The Intangible Effects of ERP The Intangible Effects of ERP* The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system (MIS) functions. From the overall company standpoint, ERP provides a framework for working Read More
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

evaluation of architect s proposals  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More
Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective
For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever

evaluation of architect s proposals  the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI. Read More
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

evaluation of architect s proposals  Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New Read More
Dynamic Best Practices of Vulnerability Management
Vulnerability management, the discovery of vulnerabilities and assessment of the risk to the network, is a critical part of both the security and business

evaluation of architect s proposals  Best Practices of Vulnerability Management Dynamic Best Practices of Vulnerability Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Qualys® is headquartered in Redwood Shores, California, with offices in France, Germany, the U.K., Japan and Hong Kong, and has partners worldwide. Source : Qualys Resources Related to Best Practices : Best Practices (Wikipedia) Dynamic Best Practices of Vulnerability Management Laws of Read More
Instead of Discounting, Back Some Value Out of Your Proposal
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy

evaluation of architect s proposals  of Discounting, Back Some Value Out of Your Proposal Introduction Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy of being the lowest cost provider is one thing, but dramatic, tactical discounting on every deal will erode your company's margins and leave you digging a deeper and deeper hole in which your company will ultimately bury itself. I don't want to give you the impression that Read More
Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

evaluation of architect s proposals  of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS P. Hayes - May 11, 2000 Event Summary In April TeleCommunication Systems, Inc. (TCS), a leading developer of software applications that enable wireless carriers and enterprises to extend their capabilities to wireless devices, announced the availability of Interactive Menus, a new capability of the TCS Short Read More
Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

evaluation of architect s proposals  the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they Read More
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

evaluation of architect s proposals  see the financial packages evaluation at the top of your list of choices--you know you're evaluating similar systems. In this example, the three top matches are different types of applications, so they're not directly comparable. TEC Advisor selects the most appropriate applications until it finds more than one of the same type of software. At this point, it recommends evaluating that type of software with the appropriate products. You can always select more. The great part here is that if you were Read More
Software-as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership
This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption

evaluation of architect s proposals  as-a-service ERP versus On-premise ERP through the Lens of Total Cost of Ownership This IDC white paper looks at the growing applicability of software as a service (SaaS) for enterprise-level business applications, and analyzes the adoption rate and total cost of ownership (TCO) of this technological approach. Download this white paper to find out how a hosted option can drive significant cost savings, reduce initial implementation times, and bring new functionality with relative ease and Read More
The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

evaluation of architect s proposals  needs assessment, to software evaluation choice and user friendliness. On another level, interest was low. Had there been significant interest from the user community (or as an alternative, had interest been developed at the time of the student systems overhaul), interest and general buy-in might have taken place more quickly. Another important challenge was the actual technical design of the server environment. The university's initial assessment was that one server would be able to handle the data Read More
Business Answers at Your Fingertips: The Real-time Value of BI
This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer

evaluation of architect s proposals  Answers at Your Fingertips: The Real-time Value of BI This Aberdeen Research brief homes in on the critical time element of a best-in-class business intelligence (BI) strategy. The research shows that top performer are leveraging real-time of near real-time analytics to proactively manage their business and drive substantial performance improvements. Download this report for full details. Read More
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

evaluation of architect s proposals  2009 and 2010, Technology Evaluation Centers (TEC) produced an exhaustive series of articles on S&OP entitled “ APICS 2009 From the Expo Floor: Is S&OP Coming of Age? ” as well as a blog post entitled “ Linking S&OP and CPFR (For Retailers’ and Manufacturers’ Sake): An Executive Panel Discussion ,” for which it received much interest and valuable feedback from both the end-user and vendor communities.   Vendors’ S&OP Experts Continue to Speak Out The simple fact remains that analysts, Read More
Best-of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On
The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and

evaluation of architect s proposals  of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and hence integrate the necessary software modules as per the customer’s needs, whereas all-in-one CAD/PLM suites attempt a “one size fits all” approach. In his report, TEC principal analyst P.J. Jakovljevic provides his view on the intricacies of these two approaches. Read More

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