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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

evolution of sales mgmt info system  little involvement in the evolution of those processes. So departments develop a myopic view of their role the process ' they become isolated by their lack of understanding of the overall business and their isolated contribution. To control a static procedure, automation is sufficient. But to manage and optimize a dynamic process'to retain customers and adapt to change'continuous improvement is essential. Responsibility for managing and changing customer processes should be under the control of those Read More...
ERP System for Health Care
A U.S.-based regional healthcare support network turned to TEC for help selecting a distribution enterprise resource planning (ERP for distribution) solution for its medical supply and equip...
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Documents related to » evolution of sales mgmt info system


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

evolution of sales mgmt info system  of Contents Introduction The Evolution of Voice Self-Service Architectures Voice Self-Service Moves to the Web VoiceXML Designing and Managing the Voice User Interface Enter the Knowledge Base Voice Self-Service The Expanded Role of Hosting Models for Hosting Voice Self-Service Conclusions I. Introduction VSS has been a part of service strategies for more than 20 years. The tremendous technological advances from touchtone interfaces to speech recognition have made voice and speech an integral channel of Read More...
Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective
For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever

evolution of sales mgmt info system  the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI. Read More...
8 Questions to Ask to Successfully Negotiate a Phone System Deal
Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

evolution of sales mgmt info system  Questions to Ask to Successfully Negotiate a Phone System Deal Getting the wrong business phone system can be a costly, long-term mistake. Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal . From cost, service, and support considerations to features and future scalability, you'll know what to ask to get everything you need—from the right vendor, at the right price. Download your PDF copy of 8 Questions to Ask to Read More...
Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing
Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and

evolution of sales mgmt info system  Out of the Inbox: Five New Rules of 1to1® E-mail Marketing Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon. BEGINLYX Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

evolution of sales mgmt info system  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More...
Sales 2.0: Faster Sales in a Sluggish Economy
The Internet offers a wealth of information for buyers, who can window-shop from their desks. Power has shifted to buyers, who no longer need to rely on

evolution of sales mgmt info system  2.0: Faster Sales in a Sluggish Economy The Internet offers a wealth of information for buyers, who can window-shop from their desks. Power has shifted to buyers, who no longer need to rely on salespeople for information. But sales managers can use Sales 2.0 to tap into these new buying habits to instantly interact with prospects and provide personalized service. Find out how Sales 2.0 can help you instantly view and serve prospects entering your online store. Read More...
The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence
Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers

evolution of sales mgmt info system  New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now. Read More...
Complete Guide to Sales Force Automation (SFA)
Complete Guide to Sales Force Automation Get the buyer's guide that gives you everything you need to know about sales force automation solutions.

evolution of sales mgmt info system  Guide to Sales Force Automation (SFA) Get the buyer's guide that gives you everything you need to know about sales force automation (SFA) solutions. In one practical document, you'll get information on SFA basics; the features and options available to you; detailed product, cost, and vendor considerations; what to look for in an SFA vendor; the major pitfalls to avoid; and tips and advice from other SFA buyers. The right SFA solution can dramatically boost efficiency and increase your sales. Get Read More...
Sales Tax and the Supply Chain: Avoiding Audit in High-Risk Areas
State sales tax revenue is second only to property tax as a source of revenue. And as states grow hungrier, they increase their audit scrutiny of high risk

evolution of sales mgmt info system  Tax and the Supply Chain: Avoiding Audit in High-Risk Areas State sales tax revenue is second only to property tax as a source of revenue. And as states grow hungrier, they increase their audit scrutiny of high risk industries like manufacturing and distribution. For businesses providing products and services along the supply chain, sales tax audit risk isn’t always obvious, but, the transactions along the way can expose wholesalers, manufacturers, distributors, and retailers to audit risk. This Read More...
IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security
The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many

evolution of sales mgmt info system  and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product. Read More...
Making the Most of Your Sales Opportunities
Discover proven approaches to sales success in Sales Performance Management: Maximize Profits with Comprehensive Sales Processes.

evolution of sales mgmt info system  the Most of Your Sales Opportunities Sales is the lifeblood of every business. But how do you get maximum performance from your sales team? Discover proven approaches to sales success in Sales Performance Management: Maximize Profits with Comprehensive Sales Processes . You'll find out how to identify your most valuable accounts, determine key performance indicators, align your most productive resources, understand and evaluate your opportunities, and boost sales performance with customer Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

evolution of sales mgmt info system  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection Mitigating Drawbacks Through The Use Of A Knowledge Base Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. With regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional Read More...
Get Your Sales Team Going with Mobile CRM
As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

evolution of sales mgmt info system  Your Sales Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps Read More...
10 Golden Rules for Choosing an ERP System
10 Golden Rules for Choosing an ERP System can help you keep your selection project on time and on budget.

evolution of sales mgmt info system  Golden Rules for Choosing an ERP System Choosing a new ERP solution? If you don't plan carefully it may take longer—and cost more—than it needs to. 10 Golden Rules for Choosing an ERP System can help you keep your selection project on time and on budget. From gathering your requirements to comparing vendors and solutions to calculating total cost of ownership (TCO), you'll find out what you need to do to make your selection process a success. Don't risk getting bogged down in a long, expensive Read More...

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