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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

example award service  Let’s look at an example where exceeding customer expectations had no impact and even some negative impact. A chemical company decided that quality was very important. They therefore tightened their specifications for certain products. But these products were used by many customers, and those customers had engineered their production processes around the original specifications. For many, the tighter specifications were meaningless. As long as the product met the original standards, their production Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » example award service


It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

example award service  would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a services company as opposed to a products company. GE indeed, starting with Jack Welch’s long chief executive officer (CEO) tenure, has been widely reported to have significantly increased both its total revenue and profitability by focusing on services opportunities in addition to developing world-class products. The manufacturing corporate giant has certainly proven the Read More
Supply Chain Management: Morphing the Functional Scope of Service Parts
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these

example award service  alerts is a prime example of how tight integration between EAM and spare and replacement parts SCM can facilitate better handling (for more information, see Reliability Driven Maintenance—Closing the CMMS Value Gap ? ). This concludes Part Two of a four-part note. Part One discussed the business challenge. Part Three will continue analyzing service parts planning. Part Four will cover players and benefits and make user recommendations. About the Authors Olin Thompson is a principal of Process ERP Read More
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

example award service  is a real world example of Content as a Service (CaaS) . The iContent solution removes the burden of online content management, reduces costs, increases training efficiency, and greatly improves the user experience. By reducing content overhead and infrastructure administration, organizations realize substantial cost savings and ensure faster content delivery. iContent provides the hosting infrastructure, bandwidth & delivery, management, security and updates that are missing from a content storage Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

example award service  for new implementations. For example, in order to respond to a customer's technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business across North America meant that VAI employees needed the ability to collaborate in real time regardless of their location. We wanted our traveling Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

example award service  anticipated lifestyle changes (for example, college-age children, retirement concerns, newborn kids, house or condo purchase, changing insurance requirements, etc). To gain a true understanding of customers' needs and wants, any interaction with them must be captured and analyzed. For example, when a customer with a savings account inquires about a home loan, a full-service financial services company would want the customer-facing employee, whether in the branch or contact center (if not even an intellige Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

example award service   Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

example award service  web,information,benefits,Surado,customer,service Read More
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

example award service  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

example award service  in the best case example above, would be reversed in that the sales department would be the first to review the opportunity and the commercial department then would be asked to help prepare the bid, and the service department brought in to see if the proposal could be delivered to the proposed costs. Information may be hard to come by and require additional research from the Marketing Group. The difference in cost, to most businesses, of winning new business and retaining existing, is much smaller than 10 Read More
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

example award service  self-service,guide,HR,management Read More
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

example award service  field service management,FSM,field service planning and scheduling,field service work order management,field service customer engagement,field services organization,FSM market landscape,FSM market space,FSM functionality,TEC FSM Market Landscape Report Read More
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

example award service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

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