Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.
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product or service. For example, a car was designed, built and delivered — constituting a product life. Implementing lessons learned during the car's life stages led to an improved version of the car. The new, improved version of the car has its own conception, birth, life and death as a product. However, the new version of the car can also been seen as the next loop of the car's life cycle. We need to establish what customers really need in terms of functionality, timeframes, location and other