X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 example complaints responses


TurtleSpice ERP! (Week 6)
Welcome to TurtleSpice ERP! We’re following one company’s software selection process, from beginning to end—with a twist: It’s up to you to make sure

example complaints responses  ERP software (see generic example below). After publishing an open call to tender and consulting online directories of vendors, TurtleSpice sends its RFI to a long list that includes the vendors below, with a one-month deadline: TEC-certified Vendors ( see TEC’s process ERP solution showcase ) SSI (Tropos) Ramco Systems (Ramco Enterprise Process Manufacturing) Microsoft (Dynamics AX) BatchMaster Software Inc (BatchMaster Enterprise) SAP (mySAP ERP) Thoughtful Inc (Thoughtful/erp) CDC Software (Ross

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Demand Management Software Evaluation Report

If your business primarily needs forecasting, marketing, merchandising, simulating, and planning support, you will find vendors in the demand management Software Evaluation Report offer solutions focused on these issues. 

Evaluate Now

Documents related to » example complaints responses

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

example complaints responses  but might include, for example: The customers ability to communicate with knowledgeable and helpful call center staff Completely fulfilling service-level agreements (SLAs) Rapid processing of warranty claims Exceeding expectations when addressing complaints Timely availability of parts Service excellence does more than purely allowing your company to stand out from the crowd. Service can be an important source of profits. In fact, according to Deloitte Development LLC, profitability of service Read More

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

example complaints responses  expressed concern about, for example, a shipment or invoice. But even if the rep does know, she or he will spend unnecessary time getting the information or documents that will settle the issue. Resolution time is delayed as well as potential further sales until the sales rep can access the necessary resources to mollify the disgruntled customer. Inability to respond to changes in customer profiles: Sales reps need client information prior to meetings with clients not only to appear knowledgeable and Read More

Optimizing the Lead-to-order Process


A superior lead-to-order (LTO) process is essential in today's environment of mass customization. Companies striving to build and maintain market share require an LTO process supported by robust IT and product configuration capabilities. Learn how optimizing your LTO process can help you implement a successful mass customization strategy, and how the benefits of an optimized LTO process relate to lean manufacturing.

example complaints responses  nor efficient. A prime example of unnecessary inefficiencies in legacy selling processes is the struggle to develop customer-unique bills of material (BOMs) . This semi automated activity, using spreadsheets, little black books, and out-dated product catalogs is fraught with possibilities for errors. It is a major drain on the time and use of product-knowledgeable personnel, particularly engineers, often requiring back and forth steps to validate the required product configuration. Additionally, it Read More

The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

example complaints responses  and contracts. A startling example has been trade promotions in the consumer goods industry. As a necessary evil of competition, promotions historically have lost hundreds of billions of dollars, created endless arguments between manufacturer and retailer over the terms, and generated a host of unanswered questions about what trade promotions achieve. What was wrong? Typically, poorly managed trade promotions, particularly when deals have been complex, unstructured, and recorded erroneously, result in Read More

How to Select an ERP System When You’re Dead


When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct

example complaints responses   Read More

How to Alienate Your Reader: Jargon, Buzzwords, Lingo, and Gobbledygook


This Is For All Us Writers Out There: Oh, and All Us Readers Too! Do you ever feel like you need a jargon buster just to understand what some companies are saying about their software products? I know I’ve needed one, and often still do. I am a content writer and editor for TEC and the learning curve was pretty steep when I started. I mean what is functionality, scalability, dynamic lead

example complaints responses  ones. The most glaring example of this is the ‘Stack-up/Lay-up and BOM Generator.’ While all ERP systems have some mechanism to generate the stack-up and BOM, they have proven to be cumbersome and lack flexibility and adequate automation, particularly with today’s layer counts and sequential lamination requirements. And, what does this REALLY mean? This example is talking about the lack of integration in customized printed circuit board (PCB) solutions. When you boil it down, that’s really what Read More

Managing Global Trade Flows


In global trade, the flow of information must support the tracking and management of the goods to enable the secure and compliant entry and exit to and from countries for the correct funds to flow to eligible business and trading partners.

example complaints responses  and landed costs. For example Order management requires the ability to track the business terms of the order correctly. As an order progresses, it is essential to reconcile all shipment activities against the order to ensure that the process is smooth from a transactional and security perspective. Trade compliance requires the ability to manage import and export compliance processes. The proper management of these processes includes screening trading partners against governmental prohibition lists, Read More

HCIMS - Staff Scheduling RFI/RFP Template


Employee Data, Scheduling, Reports, and Product Technology

example complaints responses   Read More

How Not-for-profit Organizations Can Reduce Costs and Practice Better Financial Management with Microsoft Dynamics GP


One of the biggest “time-wasters” in not-for-profit organizations is the constant reentry of data from one system to another. For example, many organizations must manually reenter information from their fundraising applications to their accounting systems. This is error-prone, costs valuable time, and delays important reporting. The solution lies in finding efficient ways to share information—across the organization.

example complaints responses  system to another. For example, many organizations must manually reenter information from their fundraising applications to their accounting systems. This is error-prone, costs valuable time, and delays important reporting. The solution lies in finding efficient ways to share information—across the organization. Read More

Your Guide to Enterprise Software Selection: Part Two


Enterprise software selection is a risky undertaking. Even after you’ve determined your requirements, the crucial software assessment and negotiation phases are potential minefields. Find out how you can reduce the risk involved in choosing a solution that meets your needs.

example complaints responses  software assessment,software evaluation,enterprise software selection,software selection methodology,software selection best practices,software selection phases,decision support system,decision support tool,enterprise application selection,request for information,RFI,weighted average composite index,WACI,request for quotation Read More

Analyst / SCT Share Vision at SCT User Conference


The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed their success with SCT’s products. SCT showed both their existing product set plus their vision for the future with a series of product announcements and prototypes of future products.

example complaints responses  SCT's target markets, for example food and CPG. These relationships include distributors, brokers, agents, channel partners, logistics providers and retailers. The product in question will be later this year. An array of customers presented their experience with SCT products, including Coca Cola , Safeway , Miller Brewing , Cargill , Basic American Foods and others. These presentations covered ERP, SCM and e-business success stories. Some customers use the entire SCT product suite, but many use portions, Read More

E-procurement RFI/RFP Template


Buying Entity Features, Selling Entity Features, Consulting services, Marketplace, Asset Management, Product Technology

example complaints responses   Read More

Advertising Online - A Guide to Successful Market Penetration Part Two: Search Engine Strategies


Everything stems from your keywords since it is these words that will let you be visible to the billions of online searchers.

example complaints responses  higher conversions ratios. For example if you are selling ECRM services in New Jersey, and are only capable of delivering your services in the US, then you may not want to list the single keyword ECRM . You would receive a high amount of clickthroughs, but from traffic that may not be interested in purchasing, or from users that you would not logistically be able to supply. This is a waste of advertising dollars. If you were to list keyword phrases such as ECRM in the US or improve ECRM for US Read More