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E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

example correspondence  Tangible Benefits: As an example of how Response Manager can make a visible impact on the business by cutting costs and increasing revenue for high and quick ROI, look at the following simple ROI calculations 4: Maximize the marketing money spent to acquire each lead monthly Marketing Expenses =$30,000 Leads Generated =500 Cost Per Lead =$60 Per Lead Benefit: If 20% of those leads visited the Web site and requested more information at info@, or requested product pricing at pricequote@, and received a Read More
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » example correspondence


Exact Software--Working Diligently Towards the
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's ERP solution, which goes beyond

example correspondence  process that allows, for example, a sales order to travel from credit approval through fulfillment without using a single piece of paper; to automatically generate a customer notification for an overdue invoice; or to generate an email alert to a sales representative if a regular customer broke his or her pattern and did not place a purchase order on a given date. In addition, with traditional email correspondence, there are no effective tools to ensure that tasks are completed on time or as directed. To Read More
Supplier Logistics Management (SLM) Part 3
This continues the coverage of the fundamental issues targeted by supplier logistics management. Fully utilizing the compliance benefits that SLM offers allows

example correspondence  from multiple customers. (For example, one large retailer sends its' suppliers routing guide updates as frequently as every two weeks.) In addition, long hours are spent on the phone waiting to schedule appointments. SLM brings efficiencies to both suppliers and their customers by reducing overhead for both entities. By leveraging a customized on-line, inbound routing guide, paper correspondence is rendered obsolete and inbound carrier selection and shipment tendering is completely automated. Through Read More
Smaller Vendors Can Still Provide Relevant Business Systems Part Two: Market Impact
ERP and other enterprise applications products will thus demonstrate deep industry functionality and tight integration with best-of-breed 'bolt-on' products in

example correspondence  might be a true example of a focused niche vendor. Relevant, which has a focus in the above closely related markets, has thus recently captured a significant market and mindshare in the segment, particularly given that several US-based ETO-like companies have thereby decided to partner with the vendor by selecting the flagship Relevant ERP (formerly Integrated Financial & Manufacturing Control System INFIMACS [ II ]) system. More recently, on October 29, Relevant announced that Ionatron , Inc ., a Read More
Nuxeo Content Management Platform, a Backgrounder
Nuxeo sees its content management product as the base for organizations to create their own content-centric business applications. The company offers some

example correspondence  in its future. One example is its new Android package. This enables users to perform updates to content in the system whether they’re currently online or not. An iOS version of this application will follow shortly this year. The company also benefits from the contributions of its open-source community, which like a well-managed open-source project, Nuxeo vets and QAs. I was reassured to hear that Nuxeo receives some significant contributions from its clients. In fact, Nuxeo also has a repository of Read More
Thomas Kurian Unveils Expanded Oracle Cloud Services Portfolio
Today at Oracle Open World, Thomas Kurian announced the addition of seven new components to its Oracle Cloud Service offering: Oracle Planning and Budgeting

example correspondence  services, as needed. One example is the opening of a customer complaint ticket via Twitter. Businesses can respond both on Twitter or by e-mail, depending on the confidentiality level of the information that they want to transmit. Read More
SAP Ushers In Simple Finance on HANA Enterprise Cloud
At its SAPPHIRE NOW 2014 mega conference, SAP declared war on complexity, in many ways. One example is the introduction of SAP Simple Finance, a set of

example correspondence  in many ways. One example is the introduction of SAP Simple Finance , a set of solutions rewritten for simplicity within global finance departments. SAP has reportedly worked closely with customers to identify the most complex tasks in finance and make them simpler to consume and perform. The result is SAP Simple Finance, based on SAP HANA in SAP HANA Enterprise Cloud under a full subscription model. The product is planned to be released for customers in 25 industries and more than 50 countries to match Read More
The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

example correspondence  Boolean (and/or) options. An example of a natural language question might be: Why is it that when I am using my computer, at various times the keyboard input freezes, and I am no longer able to type anything into any application? I must use my mouse to shut applications down and reboot to regain keyboard input. O   ODBC - Open DataBase Connectivity . This is a standard protocol that is used to run queries against databases that are not natively supported (supported directly, with their own language) Read More
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

example correspondence  Telecommunications are a good example in this regard, where the processes are built around activities and issues such as billing, fraud detection , and equipment management, and these companies are pondering how better to organize around bringing aboard a new customer. Consider, for example, the process of signing up for a digital subscriber line (DSL)  service. The customer calls into the contact center, which confirms the customer order, thereby touching the provisioning system. Then, the agent Read More
Extending Quality's Reach to Manage Quality in the Supply Chain
Quality does not start at the receiving dock and end at the shipping dock. The focus on the supply chain demands that the quality department be involved from

example correspondence  taken into account. For example, many enterprise resource planning (ERP) systems that work at the plant level now consider quality characteristics to be part of the material's inventory record. Software Suppliers Software suppliers addressing the needs of the quality department fall into two categories, ERP vendors and independent suppliers. ERP vendors typically have a module called quality management that provides functions for specifications, samples, tests, etc. These modules are tightly integrated Read More
Buying FOSS Development Labor Online
I received an e-mail notice today about Cofundos, a

example correspondence  devoting regular developers (for example, Red Hat or Compiere ) to its well-being, and suppose you don't want to employ developers internally to improve, fix, or modify it, then no matter its utility, a lot of people or companies might be wary about relying on it in any larger-scale sense--who can they go to if they have a problem? Sites like Cofundos could provide the means to ensure an open source project meets the needs of its users. The Cofundos site lets people post an idea for some sort of open Read More
Enterprise Applications--The Genesis and Future, Revisited Part Six: Looking to the Future
Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated (so that, for example a

example correspondence  and receivable (AP/AR) for example. Quite the contrary, it will have only emphasized their importance. Still, one should ensure the transaction coherency that this extended scope of enterprise applications might likely hinder. In other words, unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated (so that, for example, a mobile sales representative can see the live inventory data for order promising), and unless users can Read More
How the iPad Is Changing Retail POS Systems
The face of retail point-of-sale (POS) systems has changed dramatically over the last couple years. iPad technologies, for example, have become integrated into

example correspondence  Outfitters provides a great example of a “mobile first” policy in retail—the retailer’s associates use mobile devices for sales, product search, inventory management, pricing/labeling/signage, order processes, markdown management, workforce management (WFM), task management, etc.   iPad (and tablets, in general, for that matter) technologies have become integrated into the payment process at brick-and-mortar restaurants, retail, and grocery stores. Now, transactions can be mapped back to Read More
SAP Announces Availability of HANA-based ERP
Today is a big day for SAP and its customer base—at the SAP conference in New York the world-leading vendor has announced general availability of SAP Business

example correspondence  even bypassed. As an example given by SAP, traditional manufacturing requirements planning (MRP) processes that are run overnight at thousands of manufacturing businesses now can be calculated within seconds or minutes, depending on the data volume. This will immediately bring manufacturers into real-time planning procedures, and, as a result, batch-based planning and batch manufacturing may be entirely retracted. The software is powerful enough to trace and plan a single inventory unit and single Read More
10Gen and Microsoft Partner, Deliver NoSQL in the Cloud
10Gen and Microsoft have signed an agreement that will enable MongoDB users on Windows Azure to access MongoDB’s latest features and ensure the best possible

example correspondence  possible user experience. For example, newly available is the MongoDB Installer for Windows Azure to automate the deployment process. MongoDB users will be able to take advantage of features such as triple data replication and tutorials—for example, how to deploy a single standalone MongoDB server to Windows Azure Virtual Machines for Windows 2008 R2 Server and CentOS , which opens the door for Linux users to work within Microsoft’s cloud infrastructure. Read More

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