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Software Functionality Revealed in Detail
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 example of a customer proposal


How To Write a Winning Proposal
Your proposal should prove your case, and motivate the client to buy your services or applications. But all too often, reading a proposal is almost as painfully

example of a customer proposal  of first impressions. For example, if we go to a new dry cleaner in our neighborhood, and they end up losing a couple of our shirts or blouses and are rude to us, we'd have to be masochists to go back. It may be that they are normally very efficient and polite, and a combination of circumstances conspired to produce a negative impression on us. But we'll never know. We'll never go back. Research indicates that the primacy principle is so strong that it takes at least seven positive experiences to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » example of a customer proposal

The Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg


The Sarbanes-Oxley Act is not the only government regulation that enterprises must comply with. Several others make it imperative that appropriate enterprise resource planning and financial management systems provide comprehensive sets of financials and analytics capabilities to ensure compliance.

example of a customer proposal  are higher than, for example, German Generally Accepted Accounting Principles (GAAP) depreciation disappear and have no negative effect on the total liabilities. In other words, under IFRS, different life and depreciation periods of assets apply than under any national GAAP (see Checking It Twice ). Also, under old accounting rules, a company could value its inventories at historic cost (original cost at the time of purchase or payment) so that, for example, an electronics goods vendor might value Read More

Software as a Service beyond Customer Relationship Management and Sales


Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

example of a customer proposal  is remote training, for example for regulatory compliance or IT support, as this reduces travel and increases business productivity. WebEx uses a multi-tenant architecture, and the same core application serves every customer. Consequently, it is a far more stable business model than first-generation application service providers (ASP), which hosted specific instances of applications for each customer. The vendor also lets partners self-brand its WebOffice collaboration service, which offers group Read More

Instead of Discounting, Back Some Value Out of Your Proposal


Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy of being the lowest cost provider is one thing, but dramatic, tactical discounting on every deal will erode your company's margins and leave you digging a deeper and deeper hole in which your company will ultimately bury itself.

example of a customer proposal  within your timeframe, for example. Understand, I would much rather provide other concessions that don't cost my company money and don't educate my customer that whenever I am going to ask them for an order, I am going to give up part of my margin and commission. But I do live in the real world and understand that for my clients, pricing concessions are sometimes required to get the deal signed. When you haven't done an adequate job of selling the unique business value your product or service will Read More

Lifting a Veil of Mystery Off Jesta I.S.


Even after nearly 15 years as an enterprise analyst, I still find myself coming across a vendor that has been around for more than 40 years but one that I am not familiar with. One such example is Montreal, Canada-based Jesta I.S., a vendor that delivers integrated enterprise resource planning (ERP) and supply chain management (SCM) solutions to manufacturers, wholesalers, distributors, and

example of a customer proposal  familiar with. One such example is Montreal, Canada-based Jesta I.S. , a ven dor that delivers integrated enterprise resource planning (ERP) and supply chain management (SCM) solutions to manufacturers, wholesalers, distributors, and retailers in the apparel, footwear, and specialty retail industries worldwide. Jesta I.S. solutions address the complex business processes, rapidly changing product mix, and short product life cycles faced by manufacturers, importers, distributors, and retailers in these Read More

Facing A Selection? Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors


This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco Systems' rank can change with different sets of client requirements.

example of a customer proposal  Part 3 - Presents examples of applying the Solution Part 4 - Makes User Recommendations Epicor An appropriate client for Epicor would have the following priorities: Figure 1: The rank and weighted average of the vendors given these priorities is as follows: Figure 2: Rank Vendor Weighted average 1 Epicor   79.70 2 Ramco Systems   77.92 3 QAD  67.46 Note the differences the priorities between Figure 5 in Part 2 and Figure 1 (above) and the impact that has on the results in Figure 6 in Part 2 and Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

example of a customer proposal  with product workarounds, (for example, if a product does not accomplish certain expected tasks properly, clients tend to find ways to bypass the defect and achieve the expected behavior of the product), and suggest creative solutions to problems that have yet to be conceived. Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

example of a customer proposal  Product Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products Read More

Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

example of a customer proposal  Let’s look at an example from a fine-dining restaurant chain. This restaurant was experiencing individual service lapses. Management wanted a way to measure and monitor employee service delivery and to involve the customer in constructing better service. Examples from verbatim customer voice recordings at the time of service included: There were no clams in my clam chowder. Your server did not know the menu offerings and never filled my water glass. Could you include more vegetarian or low-carb Read More

7 Steps to an Easier Development Project, a Better Product, and a Stronger Team


Your data models are brilliant ... but only if database administrators (DBAs) and developers are on the same page. A mismatch of expectations can slow down a project and lead to weak products. But this situation can be avoided if you develop a strategy that builds a little more teamwork. Follow seven cost-effective steps to better collaboration, and get a lot more value from your software development team’s data modeling.

example of a customer proposal  Steps to an Easier Development Project, a Better Product, and a Stronger Team Your data models are brilliant ... but only if database administrators (DBAs) and developers are on the same page. A mismatch of expectations can slow down a project and lead to weak products. But this situation can be avoided if you develop a strategy that builds a little more teamwork. Follow seven cost-effective steps to better collaboration, and get a lot more value from your software development team’s data modeling. Read More

App Development in a Mobile World: A CIO Handbook


As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid delivery of applications to your employees, customers, and partners. To help explain some of the topics you will need to be aware of, and to separate the must-haves from the nice-to-haves, SAP has developed a reference guide for applying a mobile strategy in the context of application architectures, best practices, and available resources. Know how to develop, deploy, maintain your mobile apps and create an effective mobile strategy for your organization.

example of a customer proposal  Development in a Mobile World: A CIO Handbook As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid delivery of applications to your employees, customers, and partners. To help explain some of the topics you will need to be aware of, and to separate the must-haves from the nice-to-haves, SAP has developed a reference guide for applying a mobile strategy in the context of application architectures, best Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

example of a customer proposal  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More

Success Keys for Proposal Automation


Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are a necessary evil. If you're thinking about automating your proposal process, there are ten critical success keys to a successful implementation.

example of a customer proposal  Keys for Proposal Automation In today's economy, sales people have to write more proposals, and better proposals, than ever before. As the industry has become more competitive and complex, customers have become both more confused and more demanding. As a result, they are likely to listen to a presentation, nod their heads, and mutter those dreaded words, Sounds good! Why don't you put that in writing for me? Why Do Customers Want Proposals? Writing proposals is about as much fun as having your Read More

It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

example of a customer proposal  will be an instructive example to other Linux desktop contenders. User Recommendations You won't be buying these for your business desktop any time soon. But these appliances will start to show up, gift-wrapped, during the 2000 holidays. Add another voice to the Peloponnesian chorus of users clamoring for remote Web access to corporate e-mail and applications. Read More

Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

example of a customer proposal  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More