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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

example of analytical research  and consolidations (for one example, see the Kana reference in the Tech Note sited above) lapped the corporate shores. As the technology development and consolidation continues unphased, if not stoked, by the economic downturn today, analysts, busy re-defining CRM as a software space and an ecosystem, - very fuzzy - have given rise to the notion of sub areas of CRM; namely, Operational CRM, Analytical CRM and Collaborative CRM. We've got wireless customer service, customer self-service, marketing Read More...
Enterprise Marketing Management (EMM)
The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively an...
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Documents related to » example of analytical research


Comparing the Total Cost of Ownership of Business Intelligence Solutions
For many companies, traditional business intelligence (BI) software is costly and resource-intensive. So are open source alternatives that require significant

example of analytical research  be cleaned and transformed. Examples of such cleansing and transformation operations include: bad record rejection, missing value handling, parent-child hierarchy unrolling, time-based sequence analysis, special-purpose business logic, custom record-matching and lookups, etc. In both on-premise and Open Source BI toolsets, data transformation and cleansing is accomplished using independent ETL tools (e.g. Kettle.) These tools are designed for generalized data movement that involve the following steps: Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

example of analytical research  by TEC is an example of a DSS. E   EAI - Enterprise Application Integration . Represents the efforts that often need to be made to link data between disparate applications running on different databases. CRM packages are trying to avoid external EAI requirements by building in and automating the links between their application components and data. E-Business - An umbrella term for a total presence on the Web including the E-Commerce component. E-Commerce - Sales and Service via the Internet. E-CRM - Read More...
Choosing Between Linux and Microsoft Windows Using an Analytical Hierarchy Process
Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating systems available—Microsoft

example of analytical research  and workstation software. For example, if a company uses word processing and spreadsheet tools only, then free software is likely the most logical choice for it. On the other hand, if there is a need for specialized software tools, then in most cases the only valid solution is Microsoft Windows because of this system's high compatibility. From the beginning, it is important to mention that the same hierarchy is used in evaluations for servers and for workstations. The only difference is in the weighting Read More...
Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

example of analytical research  and IKEA are other examples of companies who consistently execute against a defined customer-focused strategy and have yielded consistent returns in the process. Equity TSC contends that if experience and execution are market- and organization-facing performance capabilities, then equity is the financial barometer by which both are measured. Customer equity has been a developing concept for well over a decade. As a metric, it is defined as the total of the discounted value of all of a firm's customers. Read More...
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

example of analytical research  question carefully. Here's an example for compliance reporting functionality: While you're using it, TEC Advisor shows you a running tally of the vendors offering products within the likely range of something you'll want to evaluate. Once you've answered the necessary questions, you will be presented with the Final Product Standings screen. This is a list of products available for in-depth evaluation and analysis. This is one of the more interesting parts. Although the final standings screen (pictured Read More...
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

example of analytical research  of MOOCs—Repurposing for Enterprise Learning? The idea of open online courses appeared as a form of online learning primarily for higher education institutions in the late 1990s, early 2000s. According to Wikipedia, the MOOC concept stems from the open educational resources movement—“freely accessible, openly licensed documents and media that are useful for teaching, learning, educational, assessment and research purposes.” The term itself stands for “massive open online course.” It Read More...
Nintendo of America, Inc.
With a focus on marketing, sales, and distribution of the company’s interactive entertainment products, Nintendo of America’s 180 “managers of image” market

example of analytical research  of America, Inc. With a focus on marketing, sales, and distribution of the company’s interactive entertainment products, Nintendo of America’s 180 “managers of image” market Nintendo’s games throughout the United States and parts of Canada. Because these managers spend the bulk of their time visiting retail operations to successfully brand the Nintendo product, the company was searching for a way to communicate detailed information to them, as well as to the rest of the company’s Read More...
Manufacturing Strategies that Win: IT’s New Role in the Cloud
With acceptance of cloud-based strategies growing among manufacturers of all types and sizes, it’s easier than ever to make the business case for transitioning

example of analytical research  Strategies that Win: IT’s New Role in the Cloud With acceptance of cloud-based strategies growing among manufacturers of all types and sizes, it’s easier than ever to make the business case for transitioning to the cloud. But beyond the cost savings and responsiveness of cloud solutions, this transition also provides new opportunities for the IT department to grow into a key role as strategic business advisor. This report includes advice on how IT can help manufacturers realize the full Read More...
Types of Video Conferencing
The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol

example of analytical research  of Video Conferencing The use of video conferencing solutions has quickly become the standard of businesses with the highest distinction. Popularity of voice over internet protocol (VoIP) video conferencing is on the rise, and there are a range of platforms and devices businesses use to communicate, with a growing number of protocols that make each of these interoperable. Read this detailed guide on several types of VoIP video conferencing solutions. Read More...
Deltek Costpoint
Deltek Costpoint@ is an ERP software solution designed to meet the business needs of sophisticated project-driven organizations. Costpoint tracks, manages

example of analytical research  Costpoint Deltek Costpoint® is an ERP software solution designed to meet the business needs of sophisticated project-driven organizations. Costpoint tracks, manages, and reports on every aspect of a project business, including planning, estimating, proposals, budgets, expenses, indirect costs, purchasing, billing, regulatory compliance, and business performance. For companies looking for a complete end-to-end solution, Deltek provides a portfolio of Costpoint-compatible applications delivering Read More...
Osterman Research, Inc.
Osterman Research, Inc. provides market research, consulting, cost modeling, surveys, and benchmarking to vendors of technology services and products.

example of analytical research  Research, Inc. Osterman Research, Inc. provides market research, consulting, cost modeling, surveys, and benchmarking to vendors of technology services and products. Read More...

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