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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

example of analytical thinking  and consolidations (for one example, see the Kana reference in the Tech Note sited above) lapped the corporate shores. As the technology development and consolidation continues unphased, if not stoked, by the economic downturn today, analysts, busy re-defining CRM as a software space and an ecosystem, - very fuzzy - have given rise to the notion of sub areas of CRM; namely, Operational CRM, Analytical CRM and Collaborative CRM. We've got wireless customer service, customer self-service, marketing Read More

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These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » example of analytical thinking


The Post-implementation Agility of Enterprise Systems: An Analysis
Very few companies really run standard software applications as

example of analytical thinking  and up-to-date information. One example of dealing with complex requirements involves divisional procurement departments with requisition self-service capability and intrinsic review and approval processes. These might arise from delegated budgets, different authorization rules, different locations, different ways of information access, different types of users, external partners and outsourcing (subcontractors), and many other complicating factors. Furthermore, systems supporting these requirements need Read More
Advancing the Art of Pricing with Science
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins, should harness statistical

example of analytical thinking  all price-related variables (for example, costs, contracts, discounts, volume agreements, customizations, shipping, etc.), the total number of unique prices in the market at any one time can easily exceed 100,000. With so many products, exceptions, and changes over time, it is no wonder that such companies' price points and margins vary widely across their businesses. In fact, some B2B manufacturers and distributors struggle by merely calculating prices that are correct (that is, prices that are in Read More
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its

example of analytical thinking  the Impediments Given this example, the CEO is likely to be excited while at the same time frustrated as to why the organization is not going after this technology at warp speed. Now is the time to address some of the realities of the organization. Given a functionally structured organization, one would expect to have the following impediments: No one in the organization owns the customer experience. None of the customer-facing functions are oriented with customer profitability. For example, sales is driv Read More
Using BI and BPM to Address the Information Challenges of Midsize Companies
Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage

example of analytical thinking  of existing departmental solutions-for example, by offering more than three dimensions (spreadsheet rows, columns, and sheets) in which to present data, and an easier and more reliable way of sharing information than e-mail. Conclusion The data we have at Technology Evaluation Centers (TEC) shows that midsize organizations have very similar functional requirements to enterprise organizations when choosing a BI/BPM solution. What differentiates them is the pressure they are under to organize themselves int Read More
Reports of SAP ByDesign’s Demise Greatly Exaggerated
SAP announced the latest release of its midmarket cloud enterprise resource planning (ERP) suite, SAP Business ByDesign. Along with a number of feature and

example of analytical thinking  of SAP ByDesign’s Demise Greatly Exaggerated SAP announced the latest release of its midmarket cloud enterprise resource planning (ERP) suite, SAP Business ByDesign. Along with a number of feature and function updates, the latest version extends ByDesign by leveraging SAP HANA, mobile, and cloud technologies. The announcement shows that SAP is committed to support ByDesign and is moving the product aggressively to full enablement in the SAP Cloud.   The announcement comes on the heels of a Read More
The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

example of analytical thinking  Objects is a good example of a vendor that transfers knowledge to its users and allows them to become experts in the field. This provides user organizations the confidence and skill set to develop and to maintain their own BI environments. Accordingly, the DS group was able to develop and deliver tailor-made training to its users with the added business knowledge that is only available within an organization's own environment. Additionally, even though a help desk environment is essential to deal with Read More
Thinking Radically: Interview with Gary Cokins
One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically, I speak with Gary Cokins,

example of analytical thinking  Radically: Interview with Gary Cokins One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically , I speak with Gary Cokins, an internationally-renowned speaker and expert on performance improvement systems. Please take a minute to read this interesting and informative interview with one of the gurus in the business performance and analytics spaces. Gary Cokins is an internationally recognized expert, speaker, and author in Read More
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

example of analytical thinking  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More
Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté
It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

example of analytical thinking  Evaluation Centers Mourns Loss of Chairman, Marcel Côté Montreal, Canada (May 28, 2014) — Technology Evaluation Centers (TEC) was saddened to learn of the death of Marcel Côté, who died suddenly on Sunday, May 25, 2014. Marcel Côté was chairman of TEC’s board of directors, and had been a board member since 2003. Marcel took a special interest in TEC’s activities and development over the years and was always available to advise and assist management and employees alike.  He will be Read More
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

example of analytical thinking  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More
Survey of SMB Manufacturers: Results Show ERP Contributes to Success
Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses

example of analytical thinking  of SMB Manufacturers: Results Show ERP Contributes to Success Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses and use of their enterprise resource planning (ERP) system. Check out Sage's infographic . In sum, SMB manufacturers have added jobs, are more optimistic than not about the economy, and believe that their ERP system has helped serve their customers’ needs while contributing to the Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

example of analytical thinking  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More
In-memory Analytical Platform
Kognitio Analytical Platform is a high performance in-memory analytic solution that delivers high-speed data access to large data volumes using low-cost

example of analytical thinking   Read More
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements.

example of analytical thinking  Future of Talent Management: Underlying Drivers of Change The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 Read More

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