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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

example of debriefing letter  Studios is a compelling example of how to effectively deliver and continuously improve on the customer experience. During the pilot of the national rollout, studio representatives continued to meet with store management from the national chain to receive feedback on the product and program overall. The retail chains were impressed with the actions Benjamin Studios had taken to support the pilot stores, and were convinced that the new product line was poised to be a success. But Benjamin Studios wanted to Read More

Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » example of debriefing letter


Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

example of debriefing letter  Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions Best Practices in Extending ERP : A Buyer's Guide to ERP versus Best-of-breed Decisions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, Read More
University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education


example of debriefing letter  of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education Read More
Evaluating the Total Cost of Network Ownership
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management, often unaware of some subtle TCO

example of debriefing letter  the Total Cost of Network Ownership Brian Killian and Lynn Koller are associated with Brintech, www.brintech.com Introduction A bank devotes extensive resources to its computer network-both in human wherewithal and hard cash. The upfront costs can be high, and veiled costs compound the burden. Ultimately, an invisible price tag hangs from a computer network. Total cost of ownership (TCO) is a model that helps systems managers understand and handle the budgeted and unbudgeted costs of an IT Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

example of debriefing letter  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More
Analysis of Active Voice's Acquisition of PhoneSoft, Inc.
Active Voice will integrate all of PhoneSoft's functionality into their existing

example of debriefing letter  of Active Voice's Acquisition of PhoneSoft, Inc. Event Summary SEATTLE, /PRNewswire/ - Active Voice Corporation (Nasdaq: ACVC), a global provider of unified messaging and computer telephony software solutions announced it has signed a definitive agreement to acquire privately-held PhoneSoft Inc., a leading provider of true unified messaging solutions for Lotus Notes/Domino. Market Impact PhoneSoft, Inc. is a privately held company that focuses on unified messaging solutions (UM), including email, Read More
Solomon Software: Breaking Away from Perception as “Best-of-Breed-Accounting” Vendor
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting software vendor. While Solomon has

example of debriefing letter  Software: Breaking Away from Perception as “Best-of-Breed-Accounting” Vendor Vendor Genesis Solomon Software, Inc. is a leading worldwide supplier of mid-market business applications exclusively optimized for Microsoft SQL Server on the Windows NT/2000 and BackOffice platforms. Founded in 1980, with headquarters in Findlay, Ohio, Solomon Software has been experiencing a steady growth over the last few years. It is a privately held company, with estimated revenues of $60 million in fiscal 1999. Read More
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

example of debriefing letter  of Supply Chain System Q. What is the ultimate goal of supply chain management in business? A. To perfectly match the supply side activities of procurement, production planning, distribution planning, production allocation, warehouse planning, inventory planning and so forth with the demand side activities of incoming orders and forecasts so that all demands are met with the least cost. Are today's enterprise resource planning (ERP), supply chain management (SCM), customer relationship management Read More
The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the

example of debriefing letter  Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI The Pain of Integrated EDI There is more to the best-of-breed versus integrated suite dilemma than mere data synchronization between two disparate enterprise applications. Electronic data interchange (EDI) capability, which for some high-volume industries like automotive suppliers has become a unpleasant required, has been made more dangerous by the level of work that must be dedicated to ensure the accuracy of incoming and outgoing Read More
WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory
Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has

example of debriefing letter  s eWarehouse provides Groschopp with added control of the entire life cycle of its inventory Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also Read More
Confessions of a Techno Junkie
Ideas on how to survive the avalanche of technology, avoid the lure of its pitfalls, and succeed with it as the enabler to true process innovation.

example of debriefing letter  phone represents the best example of this. No mere phone, I can take pictures and instantly e-mail them, manage e-mail, peruse the Internet, send text messages, and use it anywhere in the world, except of course, in my home in Texas which is officially located in a no coverage zone ! Figure 2: When do you buy technology? Technology as a business antidote Now that I've made light of my personal experiences as a technology consumer, let's leap to the arena of corporate technology acquisition and discuss Read More
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

example of debriefing letter  Best-of-class Strategy Makes a Return in the Cloud Era Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report takes a look at one financial solution that enables the financial executive to have a no-compromise approach to financial modeling and applications choice; i.e., adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy. Read More
Oracle Announces Latest Release of Enterprise Manager 12c
Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle

example of debriefing letter  Announces Latest Release of Enterprise Manager 12c Oracle announced the latest release of Oracle Enterprise Manager 12c with extended support of the latest version of Oracle Database 12c. The releases of Oracle Database 12c and Oracle Enterprise Manager 12 provide significant enhancements for organizations needing to manage large and complex database deployments, particularly in cloud environments. The new tools will be a great boon to IT department database administrators (DBAs) and provide a Read More
Duty of Care Online
Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online

example of debriefing letter  of Care Online Useful reading for any online business, this white paper offers helpful hints for establishing comprehensive duty of care procedures. When setting up an online business, it is important to consider the legal aspects required—most importantly, an adequate privacy policy, and legally binding terms and conditions. Find out more. Read More

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