The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.
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to other clients. An example would be a packaged offering including templates, defined methodologies, work plans, and how-to guides. By packag ing, pricing, and marketing these mature service offer ings, a professional services firm gains a streamlined sales process for both new and existing clients, more predictable outcomes, and higher profitability. Productization, a subset of packaging, turns services into standard ized yet configurable products that efficiently and effectively combine people,