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Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

example of technical support proposal  Val IT Considerations And Example The heart of Val IT is the business case, an operational tool that must be continually updated throughout the economic life cycle of an investment and then used to support the ongoing implementation and execution of a program including its benefits realization. A business case is used initially at the individual program level to determine if it is strong enough to be evaluated at the portfolio level. At the portfolio level, the business case is evaluated against other Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » example of technical support proposal


Taking Control of Your Business: Growing Profitably in the Professional Services Market
How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best

example of technical support proposal  Worldwide consulting revenues, for example, were expected to rise nearly 3.5% over 2005, yielding a market size of over US$210 billion for 2006.1 Along with moderate growth, the current professional services marketplace ' including consulting, Information Technology (IT) , business process optimization (BPO) , and tax and audit firms ' is characterized by the following trends: market consolidation, outsourcing growth, increasing client sophistication, regulatory changes, and new technology. Let's Read More...
Distinctions and Benefits of Strategic Sourcing
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between the buyer and the suppliers. This

example of technical support proposal  or change orders, for example). Also referred to as buy on the market, a traditional approach to purchasing is opportunistic in that organizations buy in response to immediate needs, choosing freely from among all the suppliers that can supposedly meet those needs. There is some sharing of technical purchasing requirements (such as specifications, proposal components, certification processes, etc.) between parties, but not strategies or plans. The relationship is transactional, and it is certainly not Read More...
The Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg
The Sarbanes-Oxley Act is not the only government regulation that enterprises must comply with. Several others make it imperative that appropriate enterprise

example of technical support proposal  are higher than, for example, German Generally Accepted Accounting Principles (GAAP) depreciation disappear and have no negative effect on the total liabilities. In other words, under IFRS, different life and depreciation periods of assets apply than under any national GAAP (see Checking It Twice ). Also, under old accounting rules, a company could value its inventories at historic cost (original cost at the time of purchase or payment) so that, for example, an electronics goods vendor might value Read More...
IT Sales Lead Generation: Understanding the Complex Sales Needs of the IT Industry
The sales lead generation process for technology companies is very different from lead generation in other industries. Technology sector needs are more precise,

example of technical support proposal  on the project. For example, if you are prospecting for an ERP system, IT, Finance and Data managers could all be relevant key contacts. Cleaning, verification, and enhancement of your data should be done systematically, and requires the skills of an experienced operative to acquire the relevant data without falling foul of corporate data restrictions such as no name policies. In addition, the person doing this enhancement must be experienced in enterprise prospecting and sales lead generation. Read More...
Out-of-the-box Integration
Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT

example of technical support proposal  of-the-box Integration Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT pockets? Duplication of data can be eliminated with the right electronic document management system (EDMS). Discover how an EDMS can be integrated with other core business applications to replace paper files and documents, driving efficiency and managing IT costs. Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

example of technical support proposal  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

example of technical support proposal  Partners with Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq's Customer Services organization, which serves Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

example of technical support proposal  cannot be justified. For example, vendors hate supporting older versions of software, but that is what the majority of their customers have. Many customers have also modified their product instances, and vendors will not happily touch or support modified versions. Therefore, as long as these third party maintenance firms look at and address the needs of customers, they will do well. On the other hand, vendors have different business needs that restrict them from addressing many of those particular Read More...
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

example of technical support proposal  Software Support and Maintenance Options Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Read More...
Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

example of technical support proposal  Street expectations. Consider these examples of how serious the hype has become that IT management is facing: A sales team employed by a publicly held ERP provider surreptitiously coded an application prototype matching customer-required functional capabilities, and then represented that as standard product to win the deal. When the customer found out what happened, they sued the vendor. It was not the first time this happened with that vendor. A well-known solutions provider's sales teams routinely Read More...
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

example of technical support proposal   Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

example of technical support proposal  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More...
Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

example of technical support proposal  Support Announces New SAP Third-party Maintenance Customer Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a Read More...
Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

example of technical support proposal  Point of View: Changing Nature of the Wealth Management Industry The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more. Read More...

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