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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 example of telecom rfp responses


Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance

example of telecom rfp responses  Hardware Maintenance-Acquiring and Managing Cost Effective Service Introduction Who likes getting their car serviced? No one does, but the need for dependable transportation requires us to maintain our cars. A similar situation applies to maintaining a portfolio of technology hardware. The business depends on its reliability, so we must maintain it. This article focuses on how an organization acquires and manages that maintenance service cost-effectively. Identify the Enterprise Portfolio The

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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The Wheres of Electronic Procurement


An overview of one of the central issues facing a deployment of e-procurement: Who controls the software?

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The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure.

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Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some


Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We express our view regarding its latest announcements.

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Solomon Software: Breaking Away from Perception as “Best-of-Breed-Accounting” Vendor


Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting software vendor. While Solomon has accelerated its schedule of new functionality, it will be hard pressed with tight “time-to-market” constraints.

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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Justification of ERP Investments Part Two: The Intangible Effects of ERP


The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system MIS functions. From the overall company standpoint, ERP provides a framework for working effectively together and providing a consistent plan for action. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

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A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution


SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

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The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery


Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the answer.

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Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation


Many newer uninterruptible power supplies (UPS) systems have an energy-saving operating mode known as “eco-mode” or by some other descriptor. Nevertheless, surveys show that few data centers actually use this mode, because of the known or anticipated side effects. Unfortunately, the marketing materials for these operating modes do not adequately explain the cost/benefit tradeoffs. This paper shows that eco-mode provides a reduction of approximately 2% in data center energy consumption and explains the various limitations and concerns that arise from eco-mode use. Situations where these operating modes are recommended and contraindicated are also described.

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Justification of ERP Investments Part Three: Costs of Implementing an ERP System


Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

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