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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 example questionnaire for bus service evaluation


Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is

example questionnaire for bus service evaluation  CRM implementation, customer relationship management, CRM software, CRM for small and medium enterprises

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

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Designing for Digital: 8 Tips for Creating Digital Publications that Engage Customers and Drive Sales


The overarching goal of any digital publication is to tell a story that connects with your customers in as many ways as possible. Today, this means bringing your offerings to every touch point—Web, mobile, tablet, and social. Download this white paper to discover 8 tips for designing a digital publication that increases brand awareness, improves audience engagement and, ultimately, drives sales.

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An Opportunity for Change: 10 Recommendations for Advancing Your HR Technology Strategy


This report outlines 10 recommendations for companies to advance its human resources (HR) technology strategy. From conducting a global systems inventory and redeploying software to recalibrating talent strategies and targeting critical roles to focusing on end-user experience and tapping social collaboration, it offers easy-to-implement recommendations to help organizations d position themselves for long-term success.

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The Fast-payback SAP Projects for Saving Money in 2009: Detailed Data for Business Expense Projects


Companies are under huge pressure to cut all SAP-related costs and are seeking every opportunity to exploit their huge investments in SAP to reduce total business expenses. A survey of 18 respondents reveals how companies are seeing the potential to squeeze further costs savings by exploiting SAP software investments, especially in enterprise resource management (ERP) and supply chain business process areas. Learn more.

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Top Ten Tips for Selecting the Right Digital Signature Solution for Your Organization


As the traditional paper-based world gives way to global digital businesses, documents often require signatures to be collected from people across the world, including employees, customers, and partners. This can break a fully automated workflow and add unnecessary delays and expenses to what can be a completely digital process. Learn how to employ easy-to-use tools for digitally signing and authenticating documents and forms in this white paper.

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SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

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Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey


Every small and medium-size business needs to map out a comprehensive talent strategy. Read this white paper to learn how you can help your company avoid roadblocks. Understand how you can navigate major changes such as growth, expansion, efficiency, and innovation.

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Service Partners


Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects.

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