Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.
examples key performance indicators
are but a few examples of possible causes for employee errors. In these cases, instead of providing more training, we may need to define a process to enable direct inquiries. That way, when we know the causes of errors made, we will be able to decide what type of intervention is required. VI: Is e-learning just another tool in what we call performance improvement technology? MB : Exactly. First of all, there is the diagnosis-detection stage, where we see the performance gaps; second, we have the causes