Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
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generic business processes. Such examples of processes would be: RMA (Return Material/Merchandize Authorization) , NFR (New Feature Request) , ECN (Engineering Change Notice) , NPR (New Product Release) , Bug Tracking, Engineering Change Request , and many other business processes that require approval steps. The Ability to Respond, On-demand In May 2008, Webcom announced the availability of ResponsAbility , its newest offering addressing the case management and workflow processing areas. ResponsAbility