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Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

examples of analytical thinking  and IKEA are other examples of companies who consistently execute against a defined customer-focused strategy and have yielded consistent returns in the process. Equity TSC contends that if experience and execution are market- and organization-facing performance capabilities, then equity is the financial barometer by which both are measured. Customer equity has been a developing concept for well over a decade. As a metric, it is defined as the total of the discounted value of all of a firm's customers. By Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » examples of analytical thinking


Measuring the Supply Chain Outside Your Enterprise
Since supply chains, by definition, are about the end-to-end inter-enterprise process, we highlight the growing importance of looking outside your four walls

examples of analytical thinking  was, in fact, strategic. Examples on the demand side There is a lot written on the subject of collaborative demand management between immediate partners, but far fewer examples when focusing on the customer's customer. While the opportunity and hurdles are significant, continued fragmentation of the supply chain will force companies to deal with the broader end-to-end perspective. In the manufacturer-retailer tug-of-war, some brand manufacturers have successfully used their market intelligence to take ove Read More...
Thou Shalt Manage (and Cherish) Thy (Best) Suppliers
In its recent report, Shifting C-level Business Priorities as the Recovery Takes Hold, Saugatuck Technologies claims that top business priorities are returning

examples of analytical thinking  a cost-effective manner. As examples of relevant concerns and questions that some sourcing and procurement employees (and their roles) within the company might have, let’s start with a diversity manager. He/she might want to know how compliant the company is with its supplier diversity program or what exact percentage of, say, the transportation spend, is associated with diversity (e.g., minority-based businesses) suppliers. For their part, commodity managers will want to know what the performance and s Read More...
Bite-sized Apps-A New Trend in Enterprise Software
TEC principal analyst P.J. Jakovljevic reviews the latest offerings from UNIT4 and SYSPRO, which appear to mark a new trend in enterprise software—small

examples of analytical thinking  Concrete UNIT4 Analytic Apps Examples UNIT4 has unveiled its first 35 Business Analytic Apps. They are named for the questions users are trying to solve and are highly defined and targeted to organizational roles ranging from C-level suite to functional managers, such as head of property development or VP of professional services. Following are the first nine solution categories of easy name/easy solve UNIT4 Business Analytic Apps (see figure 2), along with a brief explanation of the solution and the targ Read More...
Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 1
My recent article on Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation stated that these two vendors continue to duke it out at almost every large

examples of analytical thinking  the case of transportation, examples of metrics would be the following: the number of shipments without delivery delay, the number of on-time shipments, and stop cost, whereas some examples of dimensions would be the following: origin facility, carrier, lane, and item class. On the distribution management side, examples of pertinent metrics would be as follows: average number of purchase orders (PO’s) received per shipment, total number of  multi-stock-keeping unit (SKU)  inbound license plate numbers Read More...
Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We

examples of analytical thinking  Corporation: Flying High for Being Jack-of-All-Trades and Master of Some Event Summary During the first four months of 2000, the market was inundated with a bonfire of announcements from Oracle Corporation. The climax was reached in the middle of March with the news that Oracle showed significant growth throughout its third quarter. The applications business alone was up 35% on the same period for the previous year, exceeding the growth of database solutions, which went up 32%, for the first time in Read More...
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

examples of analytical thinking  Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New Read More...
The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions
Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best

examples of analytical thinking  Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive Read More...
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

examples of analytical thinking  of a Virtualized Data Center The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out. Read More...
Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

examples of analytical thinking  Street expectations. Consider these examples of how serious the hype has become that IT management is facing: A sales team employed by a publicly held ERP provider surreptitiously coded an application prototype matching customer-required functional capabilities, and then represented that as standard product to win the deal. When the customer found out what happened, they sued the vendor. It was not the first time this happened with that vendor. A well-known solutions provider's sales teams routinely Read More...
The Evolution of the Last-mile Supply Chain
“Last-mile supply chain services” is an evolving segment of the supply chain industry, but a cutting-edge segment that has evolved as supply chain managers

examples of analytical thinking  Evolution of the Last-mile Supply Chain Do you need a robust operational supply chain today? With Extron's modular approach we can have your supply chain solution up and operational in a fraction of the time required for you to develop or expand it yourself. Source: Extron Resources Related to The Evolution of the Last-mile Supply Chain : Supply Chain Management (SCM) (Wikipedia) The Evolution of the Last-mile Supply Chain Last-mile Supply Chain is also known as : Extron SCM Programs , Extron Supply Read More...
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

examples of analytical thinking  of MOOCs—Repurposing for Enterprise Learning? The idea of open online courses appeared as a form of online learning primarily for higher education institutions in the late 1990s, early 2000s. According to Wikipedia, the MOOC concept stems from the open educational resources movement—“freely accessible, openly licensed documents and media that are useful for teaching, learning, educational, assessment and research purposes.” The term itself stands for “massive open online course.” It Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

examples of analytical thinking  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

examples of analytical thinking  of a New TEC Advisor I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the doorway to our TEC Advisor online evaluation and comparison application (accessible from our evaluation centers). In the following, I'll explain what it is and how it works. A few years ago I asked on this blog , How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I th Read More...

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