X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 examples of customer satisfaction in the telecommunications industry


Industry Perspectives: Strategic Workforce Management in the Automotive Industry
There’s a buzz in the automotive industry around the concept of “strategic workforce management”—getting the right people, for the right job, at the right time,

examples of customer satisfaction in the telecommunications industry  Stories Below are two examples of how leading companies in other industries are leveraging PBN's Workforce Information Platform (WIP) to optimize their people for competitive advantage. Telecommunications Customer: Workforce Reduction In response to economic and market pressures, a leading telecommunications company needed to reduce its workforce to meet operating expense goals. The company chose to offer a voluntary, early retirement program to 14,000 eligible managers-expecting that 6,000 would

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

Evaluate Now

Documents related to » examples of customer satisfaction in the telecommunications industry

Economic Benefits of PLM-enabled Collaboration


Many of today’s product lifecycle management (PLM)-enabling technologies allow complex information to be shared by dispersed teams of people. Product data management (PDM) technology is used to organize and provide access to your intellectual assets. PLM, its collaborative Product Definition management (cPDm) capabilities, and other solutions can help you go beyond asynchronous data sharing. Find out how.

examples of customer satisfaction in the telecommunications industry  these machines. 4. Industry Examples This section includes a summary of CIMdata's interviews with a select set of PTC customers that have taken advantage of collaborative technologies to support their organization. These companies have provided their perspectives on the value that they have received through the implementation of PLM-enabled collaborative technologies. 4.1 FN Herstal FN Herstal, which is part of the Herstal Group, is known around the world for its FN Herstal, Browning, and Winchester Read More

Response Management: Rapid Response to Change Drives Improved Operating Performance


Increasingly, success depends not only on how fast manufacturers can act, but how fast they can react—and the effectiveness of the actions they take. But fast and effective reactions depend on having the information you need when you need it. Is your response management strategy efficient enough? Do you have enough control over key supply chain processes? Find out how to better manage your response to volatile markets.

examples of customer satisfaction in the telecommunications industry  are just a few examples of the results manufacturers have already achieved using RapidResponse: A multinational supplier of advanced electronics reduced its six-week sales and operations planning (S&OP) process to just three days, dramatically improving cash-to-cash cycles and reducing inventory levels by five weeks. An electronics manufacturing services provider received $20 million in new circuit board production business due to its proven ability to react to unplanned events via RapidResponse. A Read More

Workforce Analytics: Changing and Winning the Game


Human resources (HR) is an increasingly strategic player in gaining a competitive advantage, especially in terms of workforce analytics. But HR organizations struggle when they spend too much time gathering data instead of acting on it. By implementing a comprehensive workforce analytics solution, they will start to win the "changing game" and—more importantly—drive corporate results that matter.

examples of customer satisfaction in the telecommunications industry  Implementations Stories Below are examples of how some of the world’s leading companies are leveraging DoubleStar’s Workforce Insight solution to drive successful workforce analytics within their organization. Client: The nation’s fifth largest credit card issuer Module: Workforce Solution Overview: Resource-intensive and highly-tactical operational reporting meant that our client had eight HR FTEs committed to ongoing workforce reporting efforts. In addition, the organization was seeing decreased Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

examples of customer satisfaction in the telecommunications industry  Microsoft .NET-managed Code Enablement: Examples and Challenges ). Consona will leverage the expertise and best practices of the Intuitive architecture, while it implements event-driven architecture and service-oriented architecture (EDA and SOA) across its other Microsoft -technology-based product lines (including Made2Manage ERP). However, the daunting decision about whether to rewrite existing Made2Manage ERP modules in .NET managed code, or just to .NET-enable them via Web-service wrappers is still Read More

Drink-IT, the Ideal Solution for the Efficient Reorganization of the Norwegian Mack Brewery




examples of customer satisfaction in the telecommunications industry  IT, the Ideal Solution for the Efficient Reorganization of the Norwegian Mack Brewery Read More

AMD Earnings Beat the Street! Intel Earnings Beat the Street?


Both Intel and AMD announced earnings that handily beat Wall Street estimates – on the surface. Do the numbers symbolize a new trend in the CPU market?

examples of customer satisfaction in the telecommunications industry  Earnings Beat the Street! Intel Earnings Beat the Street? AMD Earnings Beat the Street! Intel Earnings Beat the Street? R. Krause - May 4, 2000 Event Summary April 18, 2000 - Spurred by heavy demand for chips in the first quarter, chip makers AMD and Intel announced sales and earnings estimates far in excess of what Wall Street had predicted. For Intel, earnings were 88 cents per share, vs. the expected 69 cents per share. But the real surprise was AMD: analysts expected earnings to be 58 cents per Read More

The New Role of the CFO: from Bean Counter to Corporate Wizard


Find out in the new role of the cfo: from bean counter to corporate wizard.

examples of customer satisfaction in the telecommunications industry  New Role of the CFO: from Bean Counter to Corporate Wizard Chief financial officers (CFOs) are being transformed from bean counters to corporate wizards in companies both large and small. But what's driving this fundamental change? And how can CFOs play an even greater role in the direction and success of their organizations? Find out in The New Role of the CFO: From Bean Counter to Corporate Wizard . You'll learn how technology is revolutionizing the role of the CFO; which five focus areas are turning Read More

State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

examples of customer satisfaction in the telecommunications industry  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More

The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

examples of customer satisfaction in the telecommunications industry  Quadstone System Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse Read More

The TCO of BI: The QlikView Customer Experience


Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

examples of customer satisfaction in the telecommunications industry  TCO of BI: The QlikView Customer Experience Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution. Read More

The Wave of the Future for PCB Manufacturing


Few printed circuit board (PCB) companies create dedicated engineering system, and even fewer are successful when they do. Some computer-aided manufacturing (CAM) and enterprise resource planning (ERP) suppliers promise the capability to customize their systems—but the task is usually left to overburdened engineering and IT staff. So how do you transform engineering from organizational bottleneck to a corporate asset?

examples of customer satisfaction in the telecommunications industry  Wave of the Future for PCB Manufacturing Few printed circuit board (PCB) companies create dedicated engineering system, and even fewer are successful when they do. Some computer-aided manufacturing (CAM) and enterprise resource planning (ERP) suppliers promise the capability to customize their systems—but the task is usually left to overburdened engineering and IT staff. So how do you transform engineering from organizational bottleneck to a corporate asset? Read More

Manage the Change or Change the Management during an ERP Software Selection: The Change


Change happens all the time—but why are changes in our personal lives similar to those in our professional lives?  There are some major events that occur and change things forever. For an individual, such a change can be caused by marriage; for a company, by the selection of an ERP system. There is always a way out when relationships stop working (both between people and companies), but it can be

examples of customer satisfaction in the telecommunications industry  the Change or Change the Management during an ERP Software Selection: The Change Change happens all the time—but why are changes in our personal lives similar to those in our professional lives?  There are some major events that occur and change things forever. For an individual, such a change can be caused by marriage; for a company, by the selection of an ERP system. There is always a way out when relationships stop working (both between people and companies), but it can be painful—and Read More

Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?


Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this

examples of customer satisfaction in the telecommunications industry  by looking at two examples of how the word “solution” could be used. Example 1—CORRECTLY using the word “solution” An apparel manufacturing company was looking for a new way to increase its productivity and reduce its costs. After many months of searching, it decided to purchase an enterprise resource planning (ERP) system, which could take care of billing, purchasing, inventory control, production planning, and much more. By implementing this type of unified system, the company was able to Read More