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Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

examples of key performance indicators for customer service  rather, it gives real-life examples and solid advice for business professionals who are ready to consider a service performance solution. I welcome your thoughts; please leave your comment below and I’ll respond the soonest I can. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » examples of key performance indicators for customer service


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

examples of key performance indicators for customer service  ITIL Essentials | ITIL Examples | ITIL Form | ITIL Framework | ITIL Framework Download | ITIL Fundamentals | ITIL Guide | ITIL Helpdesk | ITIL Implementation | ITIL Information | ITIL Infrastructure | ITIL IT Service Management | ITIL ITSM | ITIL Leader | ITIL Library | ITIL Management | ITIL Management Release | ITIL Management Toolkit | ITIL Methodologies | ITIL Methodology | ITIL Model | ITIL Organization | ITIL Overview | ITIL Presentation | ITIL Problem Management | ITIL Problem Management Software Read More...
Recommendations for Users of Acquired Enterprise Resource Planning Systems
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now gain the benefits of synergistic

examples of key performance indicators for customer service  for Microsoft .NET being examples); and overall corporate standards (for example, the use of POJO 's [Plain Old Java Objects] rather than Enterprise Java Beans [EJBs]). The vendor expects the first Corestone release to include a browser-based UI and data dictionary, followed by a master data management (MDM) application; by the end of 2006, all planned functionality should be available. As for how it will play out, while SyteLine has long been ported onto .NET (see Frontstep Ups the .NET Ante ), the Read More...
Strategic Considerations for Evaluating Enterprise Performance Management Solutions
Consolidation in the enterprise performance management (EPM) market has led to a glut of misleading, and sometimes overstated, vendor claims. This has served to

examples of key performance indicators for customer service  look for real life examples of an 'end to end' platform, and not just a road map. Executing an EPM strategy – selecting a vendor and solution Given the importance of an EPM undertaking, there are several considerations for selecting a solution. Most important is realizing that a platform for performance management is a strategy and IT direction unto itself, and should not be tied to technology decisions regarding back office ERP applications. EPM reaches a whole new class of business users whose needs Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

examples of key performance indicators for customer service  | Critical to Quality Examples | Critical to Quality Metrics | Critical to Quality Requirements | Critical to Quality | Critical to Quality | Critical-to-Quality CTQ | Critical-to-Quality CTQ Metric | Critical-to-Quality CTQ Metrics | Critical-to-Quality CTQ Process | Critical-to-Quality CTQ Processes | Criticality Analysis | Define Operational Risk | Ebg | Effective IT Service Management | Electronic Banking Group | Electronic Banking Group Ebg | Enterprise Risk | Enterprise Risk Management | Enterprise Read More...
ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report
ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO

examples of key performance indicators for customer service  Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this Read More...
ECi Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report
ECi Software Solutions M1 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP

examples of key performance indicators for customer service  Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report ECi Software Solutions M1 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, Read More...
Steps for Selecting Business Software Solutions: A How-To Guide for Growing Companies
This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software

examples of key performance indicators for customer service  for Selecting Business Software Solutions: A How-To Guide for Growing Companies This workbook is designed to help firms that are in the process of investigating their need for more advanced business management and accounting software. Companies have a wide variety of potential software and system needs based on their size and industry. Determining exactly where a company stands in terms of needs and current technology will be necessary for deciding the exact approach it should take toward upgrading. Read More...
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements.

examples of key performance indicators for customer service  Future of Talent Management: Underlying Drivers of Change The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

examples of key performance indicators for customer service  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

examples of key performance indicators for customer service   Read More...
Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results
Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from

examples of key performance indicators for customer service  the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from line management and department heads before being rolled up into enterprise-wide financial goals. Some companies find it effective to “embed” members of the finance function within other business units. Read this white paper to find Read More...
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

examples of key performance indicators for customer service  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More...
IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

examples of key performance indicators for customer service  Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, Read More...
Jobscope Enterprise Edition (JEE) (v. 16) for ERP for ETO Manufacturing Certification Report
Jobscope Enterprise Edition (JEE) (v. 16) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO

examples of key performance indicators for customer service  Enterprise Edition (JEE) (v. 16) for ERP for ETO Manufacturing Certification Report Jobscope Enterprise Edition (JEE) (v. 16) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive Read More...

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