With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.
examples of social learning
other business needs. Other examples of customers that have switched to Microsoft Dynamics CRM and are realizing financial benefits include BioMedix Vascular Solutions , Jones Lang LaSalle , and IGH Solutions. Market success—The combination of new markets, customer wins, and additional capabilities has seen the continuing success of the Microsoft Dynamics CRM program overall. At its recent worldwide partner conference, Microsoft announced that the product had surpassed 30,000 customers, 2,000,000