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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

examples of technical skills  finding a solution. Other examples of indirect costs include the average shift time of the people working to get the solution working again; rollback time; the number of phone calls or e-mails made to the vendor’s technical support department; and length of time it takes to resolve the problem. These costs, all directly related to time (in different measurable forms) thus create a framework for enterprises to evaluate vendors in a side-by-side comparison. Depending on the industry and type of Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » examples of technical skills


The Cha(lle)nging World of Value-added Resellers
In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved systems quality, better cost

examples of technical skills  as demonstrated by the examples of some vendors which have recently completely reverted to a direct sales model, due to the lack of competence and zeal in their former VARs. The recently acquisitive SMB market incumbent vendor, Made2Manage Systems (see Made2Manage Systems One Year After': Reenergized and Growing ), cites many examples of a total disconnect on the customer-VAR-vendor line, including cases where some VARs did not inform the customers of the latest product and service developments (although Read More...
Reporting Value of IT Services with Balanced Scorecards
A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and

examples of technical skills  of strategy execution. Typical examples include expenses, profitability, and revenue growth. Customer perspective indicates the opinions and behaviour of our target customer (or end user). This perspective normally includes measures such as customer satisfaction, loyalty, and acquisition. Process perspective reports the effectiveness of the critical-to-quality (CTQ) processes. The metrics here will be specific to the application, but typical indicators include process sigma value, throughput, and rework. Read More...
EAI - The 'Crazy Glue' of Business Applications
When companies create or change trading relationships or when they swap out business application systems, information systems professionals are required to

examples of technical skills  The Discovered Requirement provides examples of additional capabilities that at least one customer discovered should have been included as a requirement in its RFP. The third column, entitled Implications, captures important considerations for buyers based on actual discovery during implementation and use. Category Apparent Capability Discovered Requirement Implications Performance Product supports multiple instances operating on multiple servers and demonstrates linear performance increase Read More...
The Need and Value of a CIO Coach
In today’s challenging economic environment, companies require effective IT executive leadership. As part of the executive team, the chief information officer

examples of technical skills  Example , Business Vision Examples , Business Vision Mission , Business Vision Network , Business Vision Plan , Business Vision Software , Business Vision Statements , Business Vision Template , Business Vision Strategies , Business Vision Development , Business Vision Customer , Business Vision Technologies , Business Vision Creativity , Business Vision Sales , Business Vision Training , Business Vision Custom , Business Vision Perspective , Business Vision Insurance , Business Vision Overview , Read More...
Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

examples of technical skills  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). Read More...
Analysis of Active Voice's Acquisition of PhoneSoft, Inc.
Active Voice will integrate all of PhoneSoft's functionality into their existing

examples of technical skills  of Active Voice's Acquisition of PhoneSoft, Inc. Event Summary SEATTLE, /PRNewswire/ - Active Voice Corporation (Nasdaq: ACVC), a global provider of unified messaging and computer telephony software solutions announced it has signed a definitive agreement to acquire privately-held PhoneSoft Inc., a leading provider of true unified messaging solutions for Lotus Notes/Domino. Market Impact PhoneSoft, Inc. is a privately held company that focuses on unified messaging solutions (UM), including email, Read More...
Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions
The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to

examples of technical skills  Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions Best Practices in Extending ERP : A Buyer's Guide to ERP versus Best-of-breed Decisions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, Read More...
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

examples of technical skills  the Green Efficiency of Multi-Site National Rollouts of Technology The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions. Read More...
Never Was A Story Of More Woe Than This Of RJR And Nabisco
The complex maneuvers involved in RJR’s divestiture of Nabisco will prove simple compared to the efforts required to join Kraft and Nabisco in a way that

examples of technical skills  Was A Story Of More Woe Than This Of RJR And Nabisco Never Was A Story Of More Woe Than This Of RJR And Nabisco S. McVey - August 2, 2000 Event Summary Like a farmer hurrying to gather crops before the onset of locusts, R. J. Reynolds recently sold its Nabisco food subsidiary to Philip Morris, rival and co-defendant in the Florida lawsuit. Philip Morris will merge Nabisco with Kraft Foods, its $17 billion subsidiary, and expects the combination to produce $600 million in cost-savings over the next Read More...
Customer Success Story: University of Maryland School of Medicine
The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the

examples of technical skills  Success Story: University of Maryland School of Medicine The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs. Read More...
Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

examples of technical skills  of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS P. Hayes - May 11, 2000 Event Summary In April TeleCommunication Systems, Inc. (TCS), a leading developer of software applications that enable wireless carriers and enterprises to extend their capabilities to wireless devices, announced the availability of Interactive Menus, a new capability of the TCS Short Read More...
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

examples of technical skills  of Supply Chain System Q. What is the ultimate goal of supply chain management in business? A. To perfectly match the supply side activities of procurement, production planning, distribution planning, production allocation, warehouse planning, inventory planning and so forth with the demand side activities of incoming orders and forecasts so that all demands are met with the least cost. Are today's enterprise resource planning (ERP), supply chain management (SCM), customer relationship management Read More...
Technology Evaluation Centers Mourns Loss of Chairman, Marcel Côté
It was with great sadness that TEC learned of the death of Marcel Côté, chairman of TEC’s board of directors.

examples of technical skills  Evaluation Centers Mourns Loss of Chairman, Marcel Côté Montreal, Canada (May 28, 2014) — Technology Evaluation Centers (TEC) was saddened to learn of the death of Marcel Côté, who died suddenly on Sunday, May 25, 2014. Marcel Côté was chairman of TEC’s board of directors, and had been a board member since 2003. Marcel took a special interest in TEC’s activities and development over the years and was always available to advise and assist management and employees alike.  He will be Read More...
Analysis of Adobe’s Integration of IslandData’s Automated E-mail
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating

examples of technical skills  of Adobe’s Integration of IslandData’s Automated E-mail Event Summary CARLSBAD, Calif.--(BUSINESS WIRE)--IslandData, a leading provider of automated response technology for the online customer service market, announced that it has signed Adobe Systems Inc. (Nasdaq: ADBE - news), the fourth largest desktop software company in the world, as a customer of IslandData's ExpressResponse, a commercial service that automates the process of quickly reading and responding to end user e-mail and web Read More...

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