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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 excel right justify jde cost center


Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

excel right justify jde cost center  to Optimize: The Foundation for Data Center Efficiency Automate to Optimize : The Foundation for Data Center Efficiency If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Today’s heterogeneous enterprise data center environments are quickly growing in size and complexity, driven by mergers and acquisitions, expansion into multiple data centers, and large-scale initiatives such as server and storage consolidation. Source : Tidal

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Excel Users Are “Doomed.” Long Live Excel User Interface


A little while ago, in her post Beware Supply Chain Excel Users—YOU are DOOMED!!!!, my colleague Khudsiya Quadri warned Microsoft Excel users that Excel is not a good option when enterprise applications are expected to be used. Reading her post and the comments that followed is a good exercise in learning different perspectives from different people. However, in my post, I’ll refrain from agreeing

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Keeping the Right People: Making the Right Decisions When It Counts


Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford to let go? If you don’t know how to re-engineer your staff, you might not be saving as much as you think. Discover methods and technologies that can help you avoid the pitfalls inherent in any reduction in workforce—to save money while you retain the best talent.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

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Data Center Automation


With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and inefficient human aspect of managing the data center, IT departments must adopt DCA solutions. Combined with utility-based computing architectures, these solutions can provide greater dynamics in the environment and facilitate speed of response to market demands.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

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