Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
only did Clarify's chief exective Tony Zingale leave the company last year, but his replacement, William Conner, left after only a few months for the President and CEO post at Entrust Technologies. This is in addition to a raft of other Clarify executive defections. Finally, at the national CRM Conference held in Boston in June of this year, all of the players in the CRM space, big and small, were in attendance and showing their wares at the Vendor Exposition all except Nortel's Clarify. Clarify's