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BMC Software Gets Slapped with Class Action Lawsuit
BMC Software,Inc. (Nasdaq:BMCS) gets slapped with a class action lawsuit claiming that BMC insiders made false statements about the strength of sales and

execute customer action  If BMC fails to execute, they may get run over by CA in the market. User Recommendations Customers evaluating BMC's software offerings should continue the process. However, they should keep an eye on the status of this class action lawsuit, and its potential effect on BMC's financial viability, the makeup of corporate management, and overall corporate strategy. We expect significant executive turnover as a result of this lawsuit, which means that corporate vision and execution will be impacted in both Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » execute customer action


SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for

execute customer action  from the ability to execute marketing campaigns, but it is much more beneficial to be able to identify segments within a customer base where subscriptions will likely be cancelled and the customer possibly goes to the competitor. It is thus more effective to have that predictive capability, and then build a campaign to go after those potentially lost accounts. APICS Dictionary defines customer relationship management (CRM) as a marketing philosophy based on putting the customer first. In contrast to Read More...
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy
In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about

execute customer action  teams and customers and execute a closedloop alignment cycle that embraces strategically relevant metrics and sound change management principles. Moreover, by focusing on an approach that balances territories in the context of the range of end-to-end processes involving the sales force, companies can better use resources to improve performance, enhance customer relationships, and achieve profitable growth. The Importance of Balancing Sales Territories Shaping Customer Relationships and Competitive Read More...
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

execute customer action  Phase 6: Roll out execute the implementation. During the implementation, additional considerations will help prepare users for the transition: Reiterate expectations of the new system. Assign go-to people within the organization to help support users as they transition to the new system. Recommend an approach for measuring process improvements. Methodology is the foundation for ensuring that an organization's requirements are heard, understood, and answered throughout the CRM solution implementation; Read More...
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

execute customer action  process, the utility could execute the disconnection order if payment is not received. Typically, this disconnection (and reconnection) process is characterized by significant cost, as service technicians and security personnel have to be on-site to perform the required activities. With AMI technology, utilities can automate this process and thus reduce costs significantly. The technical issues involved here will be discussed at a later point. Enable Market Efficiency and Automation Utilities markets Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

execute customer action  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

execute customer action  Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

execute customer action  Profitability with Customer Intelligence If your front office isn't communicating effectively with your back office, chances are it's creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

execute customer action  Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

execute customer action  BP Logix,document management,document management workflow,electronic document management,document management systems,document management solutions,document management solution,bpm solutions,document management software,bpm solution,bpm systems,bpm management,workflow management systems,workflow management,document management vendors Read More...
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

execute customer action  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More...
Making Customer Experiences a Reality-Five Steps from Vision to Execution
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on

execute customer action  Customer Experiences a Reality-Five Steps from Vision to Execution Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing Read More...
Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer

execute customer action  the Foundation for Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

execute customer action  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...

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