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Eccentex-Enabling Do-it-yourself Case Management
Various types of vendors and products have taken hold of the business process management (BPM) software market. While there are mainstream BPM providers such as
as a business unit executive with profit and loss (P&L) responsibility. He also served as vice president (VP) of sales at i2 Technologies (now JDA Software ), a company providing supply chain management (SCM) solutions including offerings in enterprise software, SaaS, and outsourced services. His leadership experience also includes serving as business development director for SPSS (now part of IBM), a provider of predictive analytics software and solutions, and VP of sales for Creative Multimedia , an int
Order Management RFI/RFP Template
Order Promising, Inventory Management, Sourcing, Execution Visibility, Inbound and Assembly Coordination or Multi-site Changing, Shipping and Outbound, OM-Specific Technology, Product Tech...
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Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on ...
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Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to
Mr. Crane has held executive positions in information services and software firms including GE, AOL, Bell & Howell, and SCT Corporation. He has also advised clients including VeriSign, Safeguard Scientifics, Deloitte Consulting, Software AG and investors in numerous early stage software firms on strategy, precision marketing and sales, and partnerships. He is a graduate of the US Naval Academy and holds and MBA from Stanford Graduate School of Business. Contact: www.biznavgroup.com or
How the iPad Is Changing Retail POS Systems
The face of retail point-of-sale (POS) systems has changed dramatically over the last couple years. iPad technologies, for example, have become integrated into
Falzone is the chief executive officer (CEO) and co-founder of Revel Systems, and since starting the company from the ground up in 2010, Ms. Falzone has been an entrepreneur in the truest sense of the word. She leads the day-to-day business operations and spearheads new business growth, and has also been instrumental in securing more than $13 million (USD) in venture capital funding to date and assisting in international expansion of the San Francisco–based start-up. Ms. Falzone has been recognized as
Does Supply Chain Management Software Make Sense in Wholesale Distribution? Part 2: The Critical Objectives
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale distributors.
Sense in Wholesale Distribution? Executive Summary Growing competitive pressures compel strategies and tactics that yield efficiency and efficacy within virtual supply chains. This is especially true for middle tier suppliers. For example, distributors are finding that they need managers who are not only good expediters and know their products, but who also understand how to use decision support tools to make their work more effective. Advances in information technology now make it more feasible for
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will
from GRM Group, complement executive teams on assignments by leveraging business operations, offshore outsourcing, and corporate development experience. Kapila holds an undergraduate degree in Electronics Engineering from Punjab University, an MBA from the American University, and has completed Executive Education at Harvard Business School. He can be reached by e-mail at email@example.com or by phone at (404)321-7515.
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
AND SERVICE PROFITABILITY CONTENT Executive Summary Importance of Promoting Service Excellence The Status Quo Is Not Sustainable The Shift in Emphasis in Customer Service Agendas Platforms for Process Innovation and Business Transformation Integrated Virtual Call Centers Integrated Service Networks Proactive Aftersales Service Customer Touch-Point Management Smart Service Agents Best Practices for Value Creation An Integrated Approach Yields Superior Service Process Performance The Importance of Data and
The Innovator’s Toolbox: Empowering the Next Wave of Difference Makers
The need for innovation is gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these
gaining prominence on the executive agenda. But, just how do organizations identify the most promising ideas and translate these ideas into successful products? Learn the answer to this question by examining how leading companies empower their innovators with tools and strategies that allow them to leverage ideas and knowledge to develop a steady stream of new and profitable products.
MrTed Version 9 - Talent Acquisition in the Cloud
Recently, I had a briefing with Jerome Ternynck (MrTed’s chief executive officer [CEO]) about the company and Version 9 of its product TalentLink. One key
Ternynck ( MrTed’s chief executive officer [CEO]) about the company and Version 9 of its product TalentLink. One key statement that Jerome made on talent acquisition was that before you manage talent, you need to make sure you acquire the right people for your company. Many human capital management (HCM) vendors have talent acquisition functionality as part of their offering, but MrTed specializes in this first and essential step of the talent management spectrum. A Little Bit of History MrTed was
Executive Decisions for Using IT Outsourcing, Hosted Systems, and Enterprise System Management
Information technology (IT) executives are beginning to seriously re-evaluate their highly hyped, service-oriented architectures (SOA) strategies—and
Decisions for Using IT Outsourcing, Hosted Systems, and Enterprise System Management Information technology (IT) executives are beginning to seriously re-evaluate their highly hyped, service-oriented architectures (SOA) strategies—and consequently, their IT outsourcing, hosting, and enterprise system management strategies. However, creating long-term strategies is complicated by the wide range of available service delivery models. That’s why it’s vital to uncover the important
PMOLINK IS FOCUSED ON IMPROVING YOUR BOTTOM LINE THROUGH THE PRACTICAL APPLICATION OF EXECUTIVE DECISION SUPPORT, PORTFOLIO AND PROJECT MANAGEMENT, AND BUSINESS
THE PRACTICAL APPLICATION OF EXECUTIVE DECISION SUPPORT, PORTFOLIO AND PROJECT MANAGEMENT, AND BUSINESS PROCESS MANAGEMENT BEST PRACTICES! PMOLink can help your organization improve its performance at selecting and executing projects by providing services, products, and technology solutions to ensure your projects become successes, not statistics.
Global Trade Hits Home at MegaResistCap-Part IV: Blinded Me with Science
At the end of part III of this series, the software selection team at MegaResistCap had turned in their software selection votes to the company’s executive
votes to the company’s executive operating committee. Jim, director of information technology (IT), was anxiously awaiting the voting result, which was now being announced by Francois, the company’s chief legal counsel. Francois wasn’t one to mince words, and got right to the point: “It is with great pleasure that I announce the results of the global trade management software selection team. You have all worked long and hard at this endeavor and the committee wants to thank you for your efforts.
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.
out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer response. You'll learn how effective use of new communication channels can help your company increase customer satisfaction and retention reduce costs increase revenues boost productivity Today's
Seven Steps to Building a High-Impact Learning Culture
Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that
in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential.
4 Ways Sales and Marketing Should Use Training to Drive Revenue
This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.
to Drive Revenue This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.
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