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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 experience certificate model


MCI WorldCom: “It’s not an age, it’s an attitude”
Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced

experience certificate model  WorldCom's global network assets, experience in data communications and Internet operations, as well as 77,000 employees. The company unveiled its vision for providing a range of services for both emerging and established e-companies, and existing brick-and-mortar companies who are adding e capabilities to become click-and-mortar companies. The services are part of five core service sets, which include network and access, hosting, an e-business toolkit, turnkey web solutions, and custom web

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Should North Americans Send More Software Development Work to China?


This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India. However, going to China may also bring opportunities considering the pressure of further cost reduction that North Americans are facing and the booming domestic demands of the Chinese market.

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Getting Strategic Planning and Financial Planning in the Same Bailiwick


To provide useful financial insight on projects, financial managers need to think about business strategy more like a series of options than a single projected cash flow. While the concepts of options are certainly familiar to most executives, the trick to valuing strategic choices lies in the complex and often overwhelming task of understanding the interaction between strategic options. This article provides a breakthrough planning approach for (1) rapidly realizing the business capabilities dictated by strategy (2) aligning process, technology and organization design and (3) through the financial lens of 'real options' shows how to quan

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Emptoris: Powered Up to Empower Global 2000 Users


Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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Ross Systems Closes Ranks For A (Possible) Turnaround


Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that it has not said its last word as yet.

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How to Create a Unique Shopping Experience, Part 2: Anticipating the Customer


In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction.

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A New Model of Business Intelligence


Most companies recognize that business intelligence (BI) is critical to business process improvement and decision making, because these BI tools turn data into actionable information. However, many companies fail to put BI tools into the hands of users who would most benefit from them. Find out how IT executives can leverage today’s less complex BI tools to empower your company from top to bottom.

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Leveraging Experience-driven Commerce to Build Brands Online: Strategies for Tailoring Digital Experiences that Captivate Shoppers and Elevate Brand Value


Omnichannel shoppers expect seamless dialogue across every channel and a highly personalized customer experience. For retailers, this is rewriting the rules for building customer relationships, sparking loyalty, and driving repeat business and sales. This paper explores the growing relationship between experience-driven commerce, conversion, and repeat business and highlights strategies for tailoring experiences that captivate shoppers. Most importantly, it suggests a foundation for a commerce strategy that consolidates brand awareness and paves the way for growth.

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Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite


The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM). Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for

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TEC Launches Its Revamped Small Business Software Model


TEC is glad to introduce its revamped Small Business Software (SBS) model that better addresses current software selection issues for small companies. In bringing this renewed model to end users our goal is to help make the selection process easier and more relevant for small companies that can’t afford and often do not need full-blown ERP solutions.

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The TCO of BI: The QlikView Customer Experience


Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

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