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SAP for Chemicals Functionality
SAP has been delivering on its chemicals industry strategy by expanding its capabilities for manufacturing and supply chain management, broadening its composite

experience certificate request  over twenty-five years of experience as an executive in the software industry, and has been called the father of process ERP. He is a frequent author and award-winning speaker on topics such as gaining value from ERP, SCP, e-commerce, and the impact of technology on industry. He can be reached at Olin@ProcessERP.com . Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » experience certificate request


Who the Heck Needs ROI?
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing

experience certificate request  Solve Problems A recent experience with a large financial services client is probably too typical. Prompted by a recurring problem with projects running over budget and deadline while still failing to deliver adequate value, the client requested extensive assistance in training business analysts how to improve their requirements discovery on projects that had been initiated through a formal project approval process that included ROI. The analysts learned valuable skills, but were limited in their ability Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

experience certificate request  our unique expertise and experience in the development of ITIL standards-to help make your ITIL v3 projects successful. Find out more To learn more about how HP Software can help you comply with ITIL v3 and transform IT into a businessdriven organization, contact your HP representative today, or visit us online at www.hp.com/go/software . The following table provides a brief overview of the value of HP Software solutions and how they map to the specific stages of the end-to-end service lifecycle as Read More...
Smaller Vendors Can Still Provide Relevant Business Systems Part One: Event Summary
If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting

experience certificate request  all too have deep experience in the A&D sector, which has lead to the delivery of software with capabilities in special niches within both project and non-project market segments, but with focus on A&D, ETO, contract manufacturing, and MRO customers, whose aggressive project management is the key to profitability. Although starting with only a handful of germane modules back in 1983, the software was nonetheless built for the broad market from day one. Namely, by working closely with its first customers, Read More...
The Best-kept Secret in the Product Lifecycle Management Mid-market
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

experience certificate request  have the expertise and experience to help plan, install, and support the Omnify PLM solutions. Omnify assigns a channel sales representative to each reseller group, which, together with the direct sales force, adds up to over 100 sales and applications support personnel. Omnify Software Genesis Omnify Software evolved from Trilogic, Inc. , the largest electronic design automation (EDA) VAR in the United States, and still a major Omnify reseller. In 1998, after many years of consulting with customers to Read More...
Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

experience certificate request  Experience Management: Accelerating Business Performance Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty. Read More...
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

experience certificate request  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

experience certificate request  in Customer Experience at TIBCO TUCON 2012 I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that effectively combines these trends. How these current IT trends are Read More...
The Oracle Accelerate Customer Experience--Jameco Electronics (USA)
Greg Harris, VP of Sales and Marketing at Jameco Electronics, provides an overview of his company's implementation of Oracle CRM On Demand.

experience certificate request  Oracle Accelerate Customer Experience--Jameco Electronics (USA) Read More...
How to Create a Unique Shopping Experience, Part 2: Anticipating the Customer
In the face of increasing global competition, a retail company can remain visible only if it provides a differentiated shopping experience for customers. The

experience certificate request  provides a differentiated shopping experience for customers. The majority of retailers, however, are still struggling with inadequate technology and the difficulty of hiring and training competent in-store salespeople. Discover the strategies other retailers are using to anticipate customer needs and improve customer satisfaction. Read More...
New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications
While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of

experience certificate request  a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

experience certificate request  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
How to Create a Unique Shopping Experience, Part 1: Understanding the Customer
To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent

experience certificate request  Create a Unique Shopping Experience, Part 1: Understanding the Customer To customers bombarded with so many products and experiences, it is the brave retailer who can claim to offer anything unique by way of intelligent merchandising or customer service. So how do retailers try to hook customers with fresh, unusual, and relevant shopping experiences? Learn about the results of a global survey of 180 senior retail execs, looking at three aspects of merchandisers’ relationships with customers. Read More...
The Starter PKI Program: How to Get the Time-saving Convenience of a Multiple Digital Certificate Account
Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the

experience certificate request  Starter PKI Program: How to Get the Time-saving Convenience of a Multiple Digital Certificate Account Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can Read More...
What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort

experience certificate request  Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a Read More...

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