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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 experience certificte format


Dassault Systèmes-Expanding Product Development and the 3D Experience
The Dassault Systèmes vision is to enable everyone—from product designers, engineers, and suppliers to end users and their respective communities—to create

experience certificte format  Development and the 3D Experience To put it mildly, 2011 was not a great year in almost any respect, except for maybe the modest stock market surge and the Boston Bruins Stanley Cup win. More positive economic news is slow coming, but people are still underemployed, even if they are “privileged” to have a job—a few new burger-flipping or shelf-filling jobs here and there are not much to rave about, no matter how honest the work. December 2011 saw a major economic event in Massachusetts (MA) when

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Linux and Open Source IT Services (Excel Format) RFI/RFP Template

OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics 

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How Missing Metadata Affects Text Optimization


When portable document format (PDF) documents are used for medical records, insurance policies, judicial statements—or anywhere that timely and efficient processing of documents is required— inaccurate or illegible characters are unacceptable. Learn how missing or incorrect metadata affects onscreen text rendering in PDF files, and find out how to minimize or prevent the effects of missing metadata.

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Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service


Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective delivery of those services.

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Solarsoft iVP Certification Complete


I’m pleased to announce that TEC recently completed certification of iVP, Solarsoft’s flagship ERP product for discrete manufacturing. Download the certification report here.TEC Certification is an impartial analyst review of a software product that verifies the product's ability to address real-world business processes. This allows TEC members to make better-informed decisions about

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Attracting New Customers with Highly-interactive Instructor-led Virtual Classes


When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and evaluations; and build a curriculum that would drive the customer’s experience, it turned to SumTotal Learning. AMA deployed SumTotal Learning to manage the virtual classroom experience for individuals and corporate customers, creating a live online experience. See how!

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience


Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

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KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility


Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s annual user conference: KronosWorks 2010. That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some background, here is Ventana Research’s

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Leveraging Experience-driven Commerce to Build Brands Online: Strategies for Tailoring Digital Experiences that Captivate Shoppers and Elevate Brand Value


Omnichannel shoppers expect seamless dialogue across every channel and a highly personalized customer experience. For retailers, this is rewriting the rules for building customer relationships, sparking loyalty, and driving repeat business and sales. This paper explores the growing relationship between experience-driven commerce, conversion, and repeat business and highlights strategies for tailoring experiences that captivate shoppers. Most importantly, it suggests a foundation for a commerce strategy that consolidates brand awareness and paves the way for growth.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Customer Experience Management: Accelerating Business Performance


Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

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The Oracle Accelerate Customer Experience--Jameco Electronics (USA)


Greg Harris, VP of Sales and Marketing at Jameco Electronics, provides an overview of his company's implementation of Oracle CRM On Demand.

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