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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 experience certiricate templates


Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this

experience certiricate templates  Creates the Ultimate Customer Experience Enterprise Content Management Solution Creates the Ultimate Customer Experience Hans Mercx - August 7, 2006 Introduction Customers are demanding more from organizations. The client wants to receive personalized information, on any device, at any time. Currently, clients receive incorrect, outdated, and poor-quality information, through brochures, the Internet, e-mails, and advertisements. Business processes are not automated—or not automated correctly—to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Fast-path Implementations - Are They Good or Bad?


Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical solutions with industry templates, limited education and training, implementation tools, attractive support programs and hosting services with catchy names, all aimed at making it faster, simpler and cheaper for enterprises well under $500 million to use them. Is this approach good or bad for the user?

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Case Study: Barnes & Noble College Booksellers


Committed to keeping pace with market trends, optimizing operations, and streamlining the student experience, Barnes & Noble wanted to upgrade its e-commerce platform. Learn how the company found a solution that offered the functionality, scalability, and reliability needed to create customized online solutions for each of its campus bookstores, while also having the capacity to quickly bring new stores online.

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Kentico EMS


Kentico EMS is a Web content management system and Web marketing platform based on ASP.NET and Microsoft SQL Server. The product supports automating Web-based marketing initiatives, delivering a user experience tailored to visitors' devices and browser capabilities, visual workflow designer, and translation management for localizing Web sites. It provides four technologies to accelerate devlopment: Kentico CMS Desk, a flexible user interface for content management; Kentico CMS Controls, controls that display content on the web site; KentiForm Engine, that allows users to create flexible editing forms for custom document templates without programming; and Page Templates, that allow users to reuse page layout and create new pages based on the template.  

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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

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The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience


Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information management (PIM).

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The TCO of BI: The QlikView Customer Experience


Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution.

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

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Customer Experience Management: The Value of Moments of Truth


Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

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