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Documents related to » experience formate


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

EXPERIENCE FORMATE: The Analytics Experience The Analytics Experience Source: IBM Document Type: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this
6/3/2013 4:57:00 PM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

EXPERIENCE FORMATE: Mastering the Customer Experience Mastering the Customer Experience Source: Alterian Document Type: White Paper Description: Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to
3/2/2009 1:02:00 PM

The New Web Experience: More than an Extension to WCM? » The TEC Blog
your site. Now web experience management (WEM) has emerged to address the way people access and interact with your site. WEM also illuminates more of these interactions for your own business’s marketing edification. In this blog post, I’ll look into what WEM means and how it fits within the backdrop of WCM functionality. Over the last few years, people have been looking at the focus of the platforms businesses use to manage their Web presence. These platforms have typically been the venerable WCM

EXPERIENCE FORMATE: adobe, content management, ektron, inm, sitecore, WCM, web engagement management, web experience management, wem, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-11-2011

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

EXPERIENCE FORMATE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

KANA Software and Ciboodle Join Forces for Customer Experience Perfection » The TEC Blog
Join Forces for Customer Experience Perfection » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

EXPERIENCE FORMATE: BPM, case management, Ciboodle, CRM, custexp, customer service, cx, iqpc 2012, kana, kana sem, kana software, knowledge management, multi channel, Oracle, RightNow, social business, social community, Sword Ciboodle, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-07-2012

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

EXPERIENCE FORMATE: Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Source: SAP Document Type: White Paper Description: Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or
9/1/2010 3:21:00 PM

Time to Value and ROI from BI: The QlikView Customer Experience
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

EXPERIENCE FORMATE: BI: The QlikView Customer Experience Time to Value and ROI from BI: The QlikView Customer Experience Source: QlikTech Document Type: White Paper Description: The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper
6/2/2010 3:47:00 PM

Data-driven Design
Creating and maintaining a successful digital experience that drives business results requires the right research insight, design, technology, and ongoing optimization. Forrester conducted an online survey of 209 digital experience professionals in the US to evaluate current practices around Web site monitoring and digital experiences. Read about the adoption, benefits, and challenges of current data-driven design processes.

EXPERIENCE FORMATE: maintaining a successful digital experience that drives business results requires the right research insight, design, technology, and ongoing optimization. Forrester conducted an online survey of 209 digital experience professionals in the US to evaluate current practices around Web site monitoring and digital experiences. Read about the adoption, benefits, and challenges of current data-driven design processes. Data-driven Design style= border-width:0px; />   comments powered by Disqus Related
5/15/2012 1:00:00 PM

What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This paper explores a sampling of CRM improvements that allow companies to deliver a consistent customer experience to gain a competitive advantage.

EXPERIENCE FORMATE: What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees and Gain a Competitive Edge Source: SAP Document Type: White Paper Description: Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies need to step outside of their comfort zone and
3/15/2011 3:54:00 PM

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers
In 2004, LEGO suffered a loss of roughly $191 million after venturing into new areas. The toymaker needed to refocus on its construction toys and related customer experience and loyalty management to return to growth. See how LEGO now engages with consumers, discovers which experiences and product features enthusiasts want to see, and incorporates real-world demand into its new offerings—thereby nurturing consumer loyalty.

EXPERIENCE FORMATE: toys and related customer experience and loyalty management to return to growth. See how LEGO now engages with consumers, discovers which experiences and product features enthusiasts want to see, and incorporates real-world demand into its new offerings—thereby nurturing consumer loyalty. Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers style= border-width:0px; />   comments powered by Disqus Related Keywords:   customer experience,   consumer loyalty,  
7/4/2012 2:58:00 PM

Telecom Re-invention: Optimizing the Online Customer Experience
Discover the telecom re-invention.The key to optimizing the online customer experience.Read free white papers in relation to e-commerce. As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

EXPERIENCE FORMATE: Optimizing the Online Customer Experience Telecom Re-invention: Optimizing the Online Customer Experience Source: Quocirca Ltd Document Type: White Paper Description: As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales
3/12/2010 5:36:00 AM


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