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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Qualitel couldn’t keep up with the growing demand for its electronics. With revenues increasing 30 to 40 percent per year, its order entry and accounting systems were rapidly becoming obsolete. Qualitel needed a solution—and fast. Just one year later, after selecting and implementing an enterprise resource planning (ERP) system, Qualitel’s revenue exploded 471 percent to $12.89 million (USD).
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: Located in Vancouver, BC (Canada), Pivotal Corporation is a customer relationship management (CRM) company that aims to serve the requirements of mid-sized enterprises. It offers an application platform and a complete set of CRM applications, along with implementation services. Pivotal delivers software and services for companies and business units in the revenue range of $100 million (USD) to $3 billion (USD). More than 1,800 companies around the world have licensed Pivotal,including Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans. Pivotal's CRM software suite includes additional capabilities in contact centers, partner management and interactive selling. Pivotal Corporation is a distinct business unit of CDC Software.
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Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).
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