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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 10  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » f part 10


Project Management Communication: Developing a Plan (Part 2 Of 3)
Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have

f part 10  a Plan (Part 2 Of 3) Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Types of Project Management Communication The issues project managers (PMs) have to communicate about on a Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 3
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

f part 10  medical devices manufacturers. The final part of this blog series will peer into Plex Systems’ future, and will conclude with a brief question and answer (Q&A) session with the company’s top executives. What’s in Store for Plex Systems? For a long time Plex has operated without any external financial investment. The company  completed a US$6 million raise in December 2009 from multiple sources, although Apax Partners remains the main investors . The goal for the vendor is to accelerate growth and Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

f part 10  Last but not least, f rom May 2009 BigMachines has been offering its quoting and configuration platform for Microsoft Dynamics CRM  with the first joint customer onboard. The vendor has dedicated personnel for all the “big three” CRM providers, which is unmatched by its competitors at this stage. Compared to most of its competitors, BigMachines also has superior global resources with reputed services, support, and high-performance operations. Its infrastructure is hosted at  NaviSite  and  Savvis Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part I)
Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of

f part 10  rather than a method for “sharing” information. However, a new generation of Web browser-based traceability applications are being developed that enable this detailed interrogation of the data supplied by “capture” systems. Part II of this blog post will introduce the Lawson M3 Trace Engine as one such stand-alone solution. Your views, comments, opinions, etc. about the abovementioned food safety issues are welcome in the meantime. Read More...
10 Strategies for Choosing a Midmarket ERP Solution
Find out in 10 Strategies for Choosing a Midmarket ERP Solution.

f part 10  Strategies for Choosing a Midmarket ERP Solution 10 Strategies for Choosing a Midmarket ERP Solution There's never been a better time to be in the market for an enterprise resource planning (ERP) system. ERP vendors are going all out for your business. Even tier-1 giants like Oracle, Microsoft, and SAP are aggressively marketing ERP solutions to midsized and smaller companies. But what strategies should you employ to get the most for your dollars? Find out in 10 Strategies for Choosing a Midmarket ERP Read More...
Financial Forecasting & Planning Summit - September 9/10, Boston MA
Financial Forecasting & Planning Summit – September 9/10, Boston MA. Don't miss out on revolutionary trends shaping your industry at the Financial ...

f part 10  Forecasting & Planning Summit - September 9/10, Boston MA Don't miss out on revolutionary trends shaping your industry at the Financial Forecasting & Planning Summit . At this exciting, one-of-a-kind summit, you'll learn how to positively engage senior leadership around financial forecasts and reviews, use the financial forecast as the vehicle to drive accountability for results, optimize the role of Financial Forecasting & Planning in your company, and develop an approach to a single repeatable Read More...
Mega-Vendors Warming Up to the Cloud - Part 3
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and the adoption of cloud computing. The post ended

f part 10  future and likely implications for SaaS users. Part 2 then explored the apparent opportunities and accompanying challenges  (and painstaking soul-searching exercises) that SaaS aspirants face in their endeavors. Some concrete examples of vendors and their new strategies and solutions were presented, most notably  SAP Business ByDesign . Part 3 of this blog series analyzes recent SaaS initiatives by mainstream mega-vendors with some concrete examples. Mega-vendors’ Hybrid Approach Indeed, what about Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

f part 10  and clarify our discussion from Part 1 , in writing and at its staff’s leisure. What follows are my prodding questions and Infor’s official answers: PJ: What were the reasons for ION taking over from Infor Open SOA.  What additional capabilities did it provide?  Was Infor struggling to deliver OpenSOA so took the cheaper and easier option by adopting the Microsoft technology stack? Infor: Just to recap, the Infor Open SOA strategy had the following three major goals: Deliver new functional Read More...
10 Strategies for Choosing a Mid-Market ERP Solution
Find out in 10 strategies for choosing a mid-market ERP solution.

f part 10  Strategies for Choosing a Mid-Market ERP Solution Are you a midsized company looking for an enterprise resource planning (ERP) solution? Now's a great time to buy. Not only are the traditional mid-market ERP vendors hungry for your business, but so are the big players. Top-tier ERP vendors like SAP, Oracle, and Microsoft are chasing midsized buyers like never before. And everyone's willing to compete to make you their customer. So how do you make the most of this information? Find out in 10 Strategies Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

f part 10  Part 2: Interview with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2
This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in

f part 10  Customer Value a Priority for Both SYSPRO and UNIT4-Part 2 This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share some of UNIT4’s news in that region with analysts. Read More...
10 Mistakes to Avoid When Buying a Business Phone System
10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

f part 10  avoid them. Covering everything from backups to scalability to planning ahead for future needs, this concise guide will help ensure you don't regret your new phone system choice. Why learn the hard way? A phone system is something your business will have to live with for years to come. Download your PDF copy of 10 Mistakes to Avoid When Buying a Business Phone System today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files Read More...

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