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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 12  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » f part 12


Process Manufacturing: Industry Specific Requirements Part One: Introduction
As with any manufacturing operation, process manufacturing has special system requirements such as formulas, unit of measure conversions, and packaging recipes.

f part 12  discusses process manufacturing requirements for the chemical industry. Part Three discusses process manufacturing requirements for the textile industry and provides a summary. Food and Beverage Industry As you might expect, any industry that affects the health and welfare of the human race is bound to have special needs and requirements. With the incidents of Mad Cow Disease and the sudden and seemingly continuous preoccupation with the Atkins Diet, the most insignificant requirement for the food and Read More...
Project Management Communication: Developing a Plan (Part 2 Of 3)
Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have

f part 12  a Plan (Part 2 Of 3) Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Types of Project Management Communication The issues project managers (PMs) have to communicate about on a Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

f part 12  and European Union (EU) food safety regulations ( as mentioned in Part I ), while providing tools to help users adjust to future requirements. For example, the application can reduce the time needed to prepare for regulatory audits by providing tools to help automate product quality and traceability reporting. It also can help companies quickly provide evidence about product trace lines and history in the event of specific food safety events. Differentiation -- Total Supply Chain Traceability and ERP Read More...
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part One: Recent Anouncements
Hiring the former APICS president to head its manufacturing industry efforts a year ago, the high profile acquisition of renowned manufacturing ERP provider J.D

f part 12  Part One of a five-part note. Part Two will present the market impact. Part Three will discuss project-oriented organizations. Part Four will cover MRO and spare parts management. Part Five will detail challenges and make user recommendations. Relevant History Relevant is a slightly over twenty-one years old enterprise solution provider co-founded in 1983 by Patrick Garrehy, current President and CEO, who is also a veteran of several defense industry firms prior to the Relevant's inception. The company's Read More...
Manufacturing Systems with an IQ: Beating the Odds, Mightily - Part 1
Some time in mid-2005 TEC published a six part article on IQMS, a relatively small and obscure enterprise resource planning (ERP) vendor based in Paso Robles

f part 12  Systems with an IQ: Beating the Odds, Mightily - Part 1 Some time in mid-2005 TEC published a six part article on IQMS , a relatively small and obscure enterprise resource planning (ERP ) vendor based in Paso Robles, California (US), with offices across North America (i.e., in Chicago, Canada, and Mexico), Europe (i.e., Sweden and with recently announced indirect presence in the UK ) and Asia (i.e., China and Taiwan). Some readers were likely wondering why I “made so much mileage” out of Read More...
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

f part 12  MESsy Shop Floor State of Affairs - Part III Part II of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant floor and the enterprise offices. It also pointed out the difficulties in achieving this noble idea, and gave examples of some vendors with success in providing integrated enterprise resource planning (ERP) and manufacturing execution system (MES) solutions. Another chronic problem is how to foster plant workers’ acceptance Read More...
The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

f part 12  business. The third and final part of this blog series will conclude with the potential benefits of the SKM solution and its competitive landscape. In the meantime, what are your views, comments, opinions, etc. about KM deployments in general, and about Servigistcs’ SKM per se? Read More...
Finding the Key to Small Manufacturer's Profits - Part 2
Part 1 of this blog series discussed the genesis of ProfitKey International, one of the longest-standing enterprise resource planning (ERP) providers for small

f part 12  that ProfitKey has experienced for over a decade (see Part 1) , its critical executives and employees have had long tenures. Thus, the vendor has dedicated and industry-knowledgeable personnel with significant manufacturing expertise. Two-way real-time integration of  manufacturing execution system (MES)  capabilities with the core ERP offering, which also entails  advanced planning and scheduling (APS)  capabilities, is a differentiator in ProfitKey's market space. Manufacturing companies whose Read More...
Taking Stock of TAKE Supply Chain Solutions - Part 3
Part 1 of this blog series introduced TAKE Supply Chain, a supply chain management (SCM) division of TAKE Solutions, Ltd. The parent TAKE Solutions is a global

f part 12  ). And to reiterate from Part 1 , unlike other players in the value chain collaboration segment, TAKE offers customers an end-to-end solution – where supplier collaboration, compliance labeling, shipment controls, package tracking,  electronic invoice presentment and payment (EIPP) ,  accounts payable (A/P)  automation, and workflow management can all be addressed using an integrated out-of-the-box solution from one vendor. Not Yet in the Retail Space TAKE Solutions’ supply chain division has Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2
This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in

f part 12  Customer Value a Priority for Both SYSPRO and UNIT4-Part 2 This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in Boston. UNIT4 Representing UNIT4 at the event were two top managers: regular attendee Ton Dobbe, the company’s vice president of product marketing, and Anwen Robinson, managing director in UK and Ireland, who was invited to share some of UNIT4’s news in that region with analysts. Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

f part 12  (Part II) Well, a few months after  Part I of this blog post was published, which focused on Deltek 's pre- New Mountain Capital private equity investment era, the time has finally come for us to analyze why being again publicly traded should (or should not) work better for Deltek this time. If one is to judge merely by the most recent financial figures , it would appear to be working well, but my focus here is on some lingering softer issues too. So, when the new management team took the helm at Delte Read More...
A Tale of a Few Good SCM Players - Part 4
Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

f part 12  Tale of a Few Good SCM Players - Part 4 Part 1 of this blog post series  followed the genesis of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable  supply chain management (SCM)  software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

f part 12  Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The company provides both PLM Read More...
LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

f part 12  and a better solution for after-market part suppliers. A Glance into the Future PJ : Why do you think that building apps on salesforce.com ’s Force.com cloud platform is limiting? In other words, why did you opt for Google Web Toolkit (GWT) on the front end and Java Class Libraries on the back-end? SF : Using Force.com one can build very powerful database-centric and rules-based applications. But one can only innovate at the pace that is supported by salesforce.com and in the directions that the master Read More...

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