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How to Save $20,500 on Call Center Software
Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers

f part 20  $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More...

20 Questions that Keep Automotive Part Suppliers Awake at Night


f part 20  Questions that Keep Automotive Part Suppliers Awake at Night Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » f part 20


Apriso Celebrates 20 Years of Manufacturing Software Innovation
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f part 20  Celebrates 20 Years of Manufacturing Software Innovation On March 10, 2013, Apriso , a global provider of manufacturing software solutions, celebrated its 20th anniversary. Apriso has established itself as a leader in the manufacturing operations management (MOM) industry, having accomplished 20 industry firsts during its first two decades of existence. This industry leadership has translated into substantial business value creation by Apriso’s customers, supporting Apriso’s significant revenue Read More...
Geac Metamorphosises JBA Into Gear, but Cuts 20% of Staff
On November 12, Geac Computer unveiled its plan to turn its UK-based JBA Holdings acquisition into a new division, dubbed Gear, that will focus on the midrange

f part 20   In the process, the firm plans to cut 500 people, or 20 percent of its staff as part of an attempt to reduce overhead. The aim is to cut annual costs by about C$90 million, effective from this current quarter. Douglas Bergeron, Geac's president and chief executive officer, also said he was now in the process of evaluating the company's research and development (R&D) programs. We have 4,500 global customers who see great value in the JBA product suite. Customers want R&D refocused back on the core Read More...
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

f part 20  goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More...
Making a Smart Choice: Getting the Most out of HR Software
Is your business struggling to align employee performance and business goals? Is talent management a hot topic in strategy sessions? Are you spending 20% or

f part 20   Getting the Most out of HR Software Is your business struggling to align employee performance and business goals? Is talent management a hot topic in strategy sessions? Are you spending 20% or more of your operating budget on your people? These are just a few of the signs that it’s time to invest in HR software. This white paper outlines what you need to do to make an airtight business case for an HR solution in your organization. Read More...
Visual South
Visual South has been in business for over 20 years, specializing in the same thing: Making our customers more successful through the use of VISUAL ERP

f part 20  has been in business for over 20 years, specializing in the same thing: Making our customers more successful through the use of VISUAL ERP. VISUAL is at the heart and soul of our company, it is what we do, and who we are. We are made up of a diverse group of people with deep experience in VISUAL, manufacturing and how the two are intertwined. We use this experience to provide our customers with solutions to business problems that are cost effective, easy to implement, and most importantly easy to use. We Read More...
SAP HANA: From Database to Platform
At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments

f part 20  HANA: From Database to Platform At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments. In June of 2012, SAP announced that HANA had become the fastest growing technology in the company’s history. In this report, TEC Senior BI and Data Management Analyst Jorge García gives an overview of the history, functionality, and benefits and challenges of SAP HANA, and explores SAP’s strategy for the Read More...
Case Study: How PropertyInfo Keeps in Touch with Customers
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide

f part 20  Study: How PropertyInfo Keeps in Touch with Customers PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction. Read More...
Here Comes IFS Metrix Service Management 5.6
Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the general

f part 20  Comes IFS Metrix Service Management 5.6 Ahead of the annual IFS World Conference 2013 in Barcelona at the end of this month, the global enterprise applications company IFS announced the  general release of version 5.6 of its IFS Metrix Service Management product . This new version includes new and enhanced features for technicians and service managers that aim to improve productivity, enhance service delivery, and drive customer satisfaction. For more info on the capabilities of the  previous Read More...

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