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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 failed automated cross channel processes


Business Process Management: A Crash Course on What It Entails and Why to Use It
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way that it can also quickly change

failed automated cross channel processes  many companies have still failed to link data to business processes, and only a few companies have changed their business processes to reflect the insights gained from the data side. Even fewer have harvested this knowledge to make the most of every interaction with their customers. Due to commoditization, a company that does not have a competitive product- or service may still be able to compete, if it has a nimble enterprise information system and process. The same holds for relationships with supplier

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Configure Price Quote (CPQ)

Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generation of quotes that occure during the sales process. CPQ solutions create accurate and professional sales quotes for complex, custom-engineered or customizable products while streamlining core processes and lowering costs. Common features of CPQ software include product catalog and pricing functionality, product visualization, and support for channel sales.  

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Documents related to » failed automated cross channel processes

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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Converting Service Calls into Sales with Real-time Offer Management


To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel—at the right time. Of course, it’s not really that simple. But service firms are finding it’s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation.

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e-Business Service Provider Evaluation & Selection


This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

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The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

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Global High-tech Manufacturer Aligns Workforce Processes Using SumTotal


As a global company, GKN faced a spread-out workforce and disconnected processes, with separate and inefficient workforce performance, goals management, and learning and development processes. GKN needed to streamline and connect all of its strategic HR processes by deploying an integrated people management solution. Read the case study and see the results GKN achieved with SumTotal’s integrated talent management platform.

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Rosslyn Analytics Launches Automated Data Extraction and Analytical App for SAP Customers


Rosslyn Analytics recently launched RAPid Spend Analysis – Professional, the cloud-based tool for decision-makers and knowledge workers at organizations running SAP to automatically extract, classify, and share business intelligence (BI) on-demand. SAP customers can use Rosslyn’s RAPid cloud enterprise data enrichment to perform advanced data analysis using pre-built dashboards and reports

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The Anatomy of Retail Sourcing Processes


The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery, product quality, and regulatory compliance.

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SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions


Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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The Best Gets Better: Automated Disk Maintenance


Most operating systems use logical file systems optimized for traditional magnetic hard disk drives (HDD). As a result, users adopting newer solid state drive (SSD) technology often see poor write-speed performance caused by free space fragmentation. Learn how new automatic disk maintenance technologies can improve SSD performance and extend the life of SSD devices by minimizing free space fragmentation.

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