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Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

failed client relationship it implmentations  to resolve the issue failed due to supplier fault. The first attempt to get a personal file server was a clear sign that IT did not appreciate the problem, and the second attempt offered IT the chance to correct prior faults. The consultant came to a clear understanding of the real problem (the tax issue), although it had only been a front. When the consultant collected and examined facts, and applied business decision-making practices, all parties benefited from the solutions. Conversations For Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » failed client relationship it implmentations


Job Scheduling Maze in Distributed IT Landscapes - Part 3
Part 2 of this blog series analyzed the ActiveBatch architecture and evolution in terms of enterprise job scheduling and workload automation functional

failed client relationship it implmentations  purple color denotes a failed job). Why ActiveBatch Wins Customers ActiveBatch’s parent, Advanced Systems Concepts Inc. (ASCI ), touts the differentiating features like ActiveBatch Mobile Management (with full remote management of the system from SmartPhone and Personal Digital Assistant [PDA] devices), incorporating SOA for increased levels of integration, change management, etc. In addition to being inexpensive (an average price of deployment is about US$ 35K), ActiveBatch is also relatively easy to Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

failed client relationship it implmentations  Sadly, stories associated with failed CRM implementation are plentiful: the American health care giant that lost 6 percent of its membership and 40 percent of its stock value, all in one year because of inadequate planning and training; the chocolate maker that bungled its orders just before Halloween, and lost millions; the midwest US city water commission that put the brakes on its CRM project because its budget and deadline went through the roof before the system could be implemented—the list goes Read More...
PeopleSoft on Client/Server and Database Issues
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture

failed client relationship it implmentations  application server may have failed), the client picks another application server and reapplies the transaction. TEC Analysis: This is an effective approach to handling transaction control on logical units of work. If the transaction is partially complete when the application server fails, it should be possible to recover from the client side with little difficulty. Question: Our customer was informed that when a client connects to the Application Server in PeopleSoft's three-tier architecture, a Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

failed client relationship it implmentations  that go awry. These failed projects do not bode well for the vendor, since the sales cycle costs can only rise, and their reputation can suffer. Consequences can be more severe for the client where it can, in extreme cases, lead to business failure. Implementers (which can be internal IT departments as well as consultants) can also find that decision-maker indecision leads to lengthened sales cycles, missed opportunities, and risk of competitive intrusion. The root cause of this indecision is an Read More...
Why IT Does Matter in BPO
IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly

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Best Practices and Processes for Improving the Business Value of IT
Understanding, measuring, and managing against return on investment of a company’s IT investment (ROIT) enables IT leaders to quantitatively frame their

failed client relationship it implmentations  project evaluation,it performance,roit,it investment management,project evaluation template,classifying it imvestments,performance categorization Read More...
Client Case Study: InWear
InWear turned to Zmags for a self-service digital publishing solution for its shoppable catalogs. See the case study.

failed client relationship it implmentations   Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

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Top Ten Reasons to Automate Your IT Processes
Today's IT infrastructure is more complex than ever. There are more applications, more servers both physical and virtual, larger global networks, and more data;

failed client relationship it implmentations  information technology processes,IT process automation,monitoring,ticketing,change and configuration management,ITIL incident management,frontline IT operators,disparate system integration,HP,automate IT processes Read More...
RealTime IT Services LLC
RealTime IT unites companies in the US, Western and Eastern Europe. Since 2002 it has done corporate information systems development, support and upgrades, as

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Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

failed client relationship it implmentations   Read More...
IT Services: Outsourcing, IT Infrastructure Competitor Analysis Report
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT

failed client relationship it implmentations   Read More...
Drink-IT Is TEC Certified for Mixed-Mode Enterprise Resource Planning
TEC is pleased to announce that Drink-IT by the NORRIQ Group is now TEC certified in the mixed-mode enterprise resource planning (ERP) software space. Drink-IT

failed client relationship it implmentations  Drink-IT, ERP, beverage, drink, beverage manufacturer, Dynamics NAV, NORRIQ, TEC certification Read More...
IT Vendor Management in Hard Economic Times
During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and

failed client relationship it implmentations  best vendor management,strategic vendor management,it vendor management,vendor management strategy,global vendor management,vendor management issues,it vendor management office,vendor management best practice Read More...

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