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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 failures of customer relationship management


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

failures of customer relationship management  how all the potential failures across the enterprise can affect the endgame of gaining and retaining customers and improving financial performance. The order process can fail at innumerable points in the enterprise order management processes. (See Figure 2.) Order management today can get a bad start when forecasts are far from actual demand, when the orders themselves are inaccurate, and when orders are not prioritized properly. Order management problems will be exacerbated if supply chain disruptions Read More

Production Management Research


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failures of customer relationship management  manufacturing operations i.e. equipment failures etc. Furthermore the information system facilitates the creation of effective change programs to capitalize on: Reduction in cycle time Elimination of non-value added tasks Increase in capacity availability Improvement in labor productivity Reduction in required plant space Improvement in product quality Creation of flexible and agile workforce Decision accountability at all levels Return on Investment Return on investment is based on a typical Read More

Transportation Management and the Adaptive Supply Chain Network


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Governance, Risk, and Compliance Management


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failures of customer relationship management  detect or even prevent failures in the hire-to-retire process. Payroll Payroll is one of the largest expenditures in many organizations, making it a prime target for fraud. The volume and frequency of payroll transactions create additional risks, such as the likelihood of errors due to complexities in tax regulations, time accounting, and other areas. With a cross-enterprise GRC solution in place, you receive best-practice controls that protect the entire payroll process from accidental or malicious Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


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failures of customer relationship management  Documentum: A Brief on Its Content Management Offerings in 2012 The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives. Read More

Blackboard Learn 9.1 for Learning Management Certification Report


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failures of customer relationship management  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept


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failures of customer relationship management  Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues. Learn how BPS Server uses process templating concepts, separates fact management activities, and uses COSO centric mechanisms to accomplish this. This the second part to Risk, Risk Mitigation, and Functional Requirements in Dynamic Compliance Read More

The Value of Measuring End-User Experience from a Global Point of Presence


As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience.

failures of customer relationship management  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More

Oracle Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent


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failures of customer relationship management  Oracle Human Capital Management, Oracle HCM, Oracle cloud, Oracle people management, Oracle talent, Oracle HR Read More

Forecasting Total Cost of Ownership for Initial Deployments of Server Blades


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failures of customer relationship management  Total Cost of Ownership for Initial Deployments of Server Blades For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both capital and operating expenses—exploit economies of scale when deploying servers in volume. Saving power, cooling, and space by more than 25 percent, the blade advantage is particularly relevant for servers working in conjunction with storage area networks (SANs). BEGINLYX� Read More

Soaring across the Regions: A View of the Impact of the Internet on Business


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failures of customer relationship management  across the Regions: A View of the Impact of the Internet on Business The Internet offers companies the opportunity to present a commercial image independent of size and location. With this and the Internet’s ability to extend a business’s reach, it is valuable to know precisely what various Internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the United Kingdom (UK). Find out more. Read More

Integrating Customer Relationship Management and Service Resolution Management


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failures of customer relationship management  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Enterprise Content Management: It Is More Than Just Web Content Management


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