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Software Functionality Revealed in Detail
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 feature comparison sap crm microsoft crm


Comparison of ERP and CRM Markets' Life cycle Snapshots
Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

feature comparison sap crm microsoft crm  new global translation workbench feature provides on-the-fly translation and automatically composes reports in the language and currency of choice. As for letting users customize the behavior of hosted CRM application, new custom objects and so-called s-controls will allow enterprises to extend the Salesforce.com database, and build custom applications, screens, and forms without needing on-premise infrastructure. Furthermore, Salesforce.com also delivered its web services-based platform for building

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » feature comparison sap crm microsoft crm

War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?


Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

feature comparison sap crm microsoft crm  solution, without the advanced features required by larger companies. Professional Edition is targeted primarily at medium-sized and large businesses that need a complete CRM solution, but do not need some of the more advanced administrative features and integration capabilities. Enterprise Edition is aimed at large organizations with many divisions or departments. Unlimited Edition is the company's most fully featured edition, and includes unlimited installations from the Salesforce Appexchange directory Read More

The (NA)Vision of Microsoft Dynamics NAV 2009 - Part 3


Part 1 and Part 2 of this blog series went through the five previous generations of the Microsoft Dynamics NAV (formerly Navision) product. In late 2008, at the European Microsoft Convergence user conference, attendees saw the sixth major release of the product, dubbed Microsoft Dynamics NAV 2009. The product’s subsequent launch in the US was in February 2009 (the replay can be seen here). But

feature comparison sap crm microsoft crm  4.0. The e-mail notification feature from Navision 4.0 (mentioned in Part 2) looks quite pedestrian in comparison to UC. Only time will tell whether the Dynamics NAV product will be WF and UC enabled in-house or whether that will become the partner game (a la the e-commerce solutions mentioned in Part 2). Frost & Sullivan believes that the UC technology that facilitates anywhere- anytime real-time messaging will become pervasive , driven by businesses seeking new ways to improve workforce productivity a Read More

Autodesk to Bring Microsoft Business Solutions Closer to PLM


While the recent joining of complementary forces by Microsoft Business Solutions and Autodesk will make many heads turn, a lot more detail and clarifications are needed for the alliance to establish itself as an ERP-PLM superpower in the mid-market.

feature comparison sap crm microsoft crm  Green , which will feature all MBS products on a single, global code foundation built on the Microsoft Business Framework and .NET Framework , some time in 2006. For the reasons above and given the Microsoft platform compatibility, the alliance with Autodesk seems a logical move. Autodesk claims that over 60 percent of Autodesk Inventor software users experience substantial EDM problems, while even a higher percentage have never connected their engineering data to their ERP system. Autodesk's AutoCAD is a Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

feature comparison sap crm microsoft crm  3rd Party Product 1.This feature can be fully completed via an integrated third party product Custom 0.Requires custom programming to achieve this requirement This simple scale forces all vendors to provide a consistent response and will hold vendors accountable for their responses to the RFP should they have the opportunity to present as a demonstration finalist. Red flag #3 - Exercise caution with responses indicating requirements fulfillment with “Third Party Products”. Whether with the client/serv Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

feature comparison sap crm microsoft crm  and other requirements. Evaluate features and functions that support a methodical approach to sales and marketing functions. Understand how each product supports your Internet sales and analytics requirements. Compare the advantages and disadvantages of hosted solutions versus on-site CRM implementations. Access listings for vendors you may not know about—or that you may not have considered. More CRM Resources TEC’s CRM Evaluation Center (hint: click the button to try the free software selection Read More

Navigator One for SAP Business One


Navigator One is a suite of modules for SAP Business One—a business management software application designed specifically for small to midsize businesses (SMBs). Used by over 23,000 customers today, SAP Business One manages business functions across sales, operations, service, and financials, in an integrated software system. The Navigator One modules extend the core SAP Business One functionality in a completely integrated, same-look-and-feel option for Navigator’s customers and partners. · Production One is targeted at companies looking to track detailed costs and production processes during assembly or production. It can help production-oriented organizations mange their labor and material costs using touch-screen and bar-code collection devices.· Production One advanced planning and scheduling (APS) allows simultaneous scheduling of machines, labor, and tooling. The add-on also features dynamic inventory allocation and multilevel pegging for schedules.· Distribution One is designed for warehouse management and advanced forecasting and planning. It includes functionality for finance, sales, purchasing, customer management, stock control, and warehouse management for wholesalers and distributors.· Service One is aimed at companies that need to perform field service or depot repair and track warranties and maintenance. It can help service-oriented organizations process service calls, schedule, and dispatch technicians.· Project One provides project costing and project management for more project-oriented organizations, including firms that need to track construction-type projects.· Retail One provides point-of-sale (POS) capabilities for other over-the-counter (OTC) sales or bar-code/touch-screen-enabled retail sales. It supports credit cards and debit cards transactions, customer loyalty tracking, and store sales and inventory tracking. Navigator also provides additional functionality for rules-based product configuration, advanced shipping, credit card transactions, bin management, revenue recognition, return merchandise authorizations (RMAs), and bar-code data collection.

feature comparison sap crm microsoft crm  tooling. The add-on also features dynamic inventory allocation and multilevel pegging for schedules.· Distribution One is designed for warehouse management and advanced forecasting and planning. It includes functionality for finance, sales, purchasing, customer management, stock control, and warehouse management for wholesalers and distributors.· Service One is aimed at companies that need to perform field service or depot repair and track warranties and maintenance. It can help service-oriented Read More

SAP ERP Market Analysis for SMB'S


As you'll discover in SAP ERP for SMB, SAP offers a range of ERP solutions for small and midsized businesses including a SaaS-based version called...

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

feature comparison sap crm microsoft crm  CRM Failures | CRM Features | CRM Forum | CRM Framework | CRM Function | CRM Functionality | CRM Functions | CRM Goals | CRM Hosted | CRM Hosted Solution | CRM Hosting | CRM Implementation | CRM Implementation Success | CRM Industry | CRM Information | CRM Information Systems | CRM Information Technology | CRM Infrastructure | CRM Initiative | CRM Initiatives | CRM Innovation | CRM Integration | CRM Issues | CRM Key | CRM Knowledge | CRM Knowledge Management | CRM Learning | CRM Magazine | CRM Management Read More

SAP Announces SAP Business Planning and Consolidation for the SAP EPM Unwired Platform


During the TechEd event in Las Vegas, SAP launched Business Planning and Consolidation 10.0 for the SAP EPM Unwired Platform, enabling users to gain access to a more extensive set of functionalities beyond the common exploration and analysis of information. This new offering is part of a series of mobile innovations planned by SAP last year for business intelligence, enterprise performance

feature comparison sap crm microsoft crm   Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

feature comparison sap crm microsoft crm  two or three top features or functions that satisfy your most pressing business needs, go with it. If two best-of-breed solutions satisfy those pressing business needs, find a top-notch systems integrator, integrate, and move forward. The bottom line is that you need to do intense due diligence, by matching your top several requirements with what exists today, not what might exist on the horizon tomorrow, since things are changing so rapidly, and consolidation may mean that independent vendors go away. Ma Read More

SAP Delivers Innovative Supply Chain Execution Solutions


SAP recently announced the general availability of the 9.1 versions of the SAP Transportation Management (SAP TM) and SAP Extended Warehouse Management (SAP EWM) applications in its continuous pursuit of innovating its supply chain execution (SCE) platform. This release is heralded as the next step in SAP’s integrated SCE platform, enabling its customers to achieve efficient logistics and order fulfillment processes.

feature comparison sap crm microsoft crm  SAP Transportation Management, SAP TM, SAP TM 9.1, SAP Extended Warehouse Management, SAP EWM, SAP EWM 9.1, SAP HANA, supply chain execution, supply chain execution solutions, SAP supply chain execution, SAP Read More

Microsoft at NRF 2014


At the National Retail Federation (NRF) 2014 annual convention, Microsoft Corp. showcased the latest release of Microsoft Dynamics for Retail. The release featured innovation in mobile commerce, catalog, and call center sales, as well as advanced operations for warehousing, transportation, and logistics management.

feature comparison sap crm microsoft crm  Retail . The release featured innovation in mobile commerce, catalog, and call center sales, as well as advanced operations for warehousing, transportation, and logistics management. Businesses such as Ashley Furniture Industries, Delta Air Lines , and Jean Coutu Group were also featured as ones delivering amazing experiences to their customers via a true underlying omni-channel commerce engine.   Microsoft Dynamics AX for Retail 2012 R3   A few years back, Microsoft selected Microsoft Dymanics AX as a Read More

Will SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite?


SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes to work smarter and improve responsiveness to threats and opportunities.

feature comparison sap crm microsoft crm  BPM, SAP, BI, business intelligence, business process, SAP HANA, big data, iBPM, intelligent business process, Read More

Dynamics GP


Microsoft Dynamics GP is a comprehensive business management solution that helps companies adapt to new opportunities and continued growth. Designed for how people really work, Microsoft Dynamics GP equips companies to keep pace with the competition, manage changing markets, enable unique business requirements, and connect the full range of business processes across the organization. With Microsoft Dynamics GP, companies can get up and running quickly, maximizing the productivity of their people, and feel confident that they’ve made an investment that will support their business needs now and into the future.  

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