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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 feature comparison sap crm relationship management microsoft crm relationship management

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » feature comparison sap crm relationship management microsoft crm relationship management

Comparison of ERP and CRM Markets' Life cycle Snapshots


Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tune with the ever-changing trends and requirements of the new collaborative economy. The need for providing a full, comprehensive CRM suite rather than an individual solution or a bundle of point solutions for each distinct CRM area remains firm, and will urge further market consolidation.

feature comparison sap crm relationship management microsoft crm relationship management  new global translation workbench feature provides on-the-fly translation and automatically composes reports in the language and currency of choice. As for letting users customize the behavior of hosted CRM application, new custom objects and so-called s-controls will allow enterprises to extend the Salesforce.com database, and build custom applications, screens, and forms without needing on-premise infrastructure. Furthermore, Salesforce.com also delivered its web services-based platform for building Read More

War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?


Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

feature comparison sap crm relationship management microsoft crm relationship management  solution, without the advanced features required by larger companies. Professional Edition is targeted primarily at medium-sized and large businesses that need a complete CRM solution, but do not need some of the more advanced administrative features and integration capabilities. Enterprise Edition is aimed at large organizations with many divisions or departments. Unlimited Edition is the company''s most fully featured edition, and includes unlimited installations from the Salesforce Appexchange Read More

Recent Developments in One Price Management Provider's Business


A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more awareness and depending on organizational change. While Zilliant appears to be the early market leader, its long-term success depends on several factors.

feature comparison sap crm relationship management microsoft crm relationship management  This price engine ready feature (one that can be used by simpler formulas in ERP systems) enables Zilliant''s many customers that run SAP to integrate Zilliant''s price recommendations directly into SAP''s pricing module. This integration approach is aimed at accelerating deployment, increasing adoption, and maximizing business benefits for these customers without introducing risk or complexity to their order management processes. Given that more than 30 percent of Zilliant customers are also SAP users, Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

feature comparison sap crm relationship management microsoft crm relationship management  3rd Party Product 1.This feature can be fully completed via an integrated third party product Custom 0.Requires custom programming to achieve this requirement This simple scale forces all vendors to provide a consistent response and will hold vendors accountable for their responses to the RFP should they have the opportunity to present as a demonstration finalist. Red flag #3 - Exercise caution with responses indicating requirements fulfillment with “Third Party Products”. Whether with the Read More

How One Provider's Solution Covers the Bases of Price Optimization and Management


What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

feature comparison sap crm relationship management microsoft crm relationship management  and business rules. This feature can be leveraged for the creation of price lists or to calculate prices at the time of quote or transaction. Built to work with a wide range of agreement or contract types as well as to handle transaction and pricing exceptions, the Deal Manager module can (and it is often best to) work hand in hand with the other ZPPS applications, such as Optimization and Analytics, to achieve optimized pricing out in the field. Scoring KPIs not only take into account such margin Read More

Unified Performance Management: The Key to Successful Performance Management


Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.

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Enterprise Content Management: It Is More Than Just Web Content Management


Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions, others are integrating ECM with other systems, and all are focusing on key areas.

feature comparison sap crm relationship management microsoft crm relationship management  XML data models. Another feature is e-mail archiving , which copies e-mails, including their attachments, in a repository with meta-tags, which are important for search functionality within the ECM suites. Meta-tags categorize e-mails, so information is stored in a fashionable order, and can easily be retrieved at a later date. Focus Areas in ECM Over the last few years, ECM vendors have expanded their functionality and capabilities by partnering with niche players in the market, developing the features Read More

Microsoft Health and Microsoft Band Make Their Debuts


Microsoft Corporate Vice President Todd Holmdahl has announced a new platform called Microsoft Health, which includes a cloud service for consumers and the industry to store and combine health and fitness data for better insight. Microsoft Band was also recently launched; it's a smart wearable device that provides a balance of fitness and productivity benefits.

feature comparison sap crm relationship management microsoft crm relationship management  more details, see the feature story on Microsoft Band and Microsoft Health in the Microsoft News Center. Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

feature comparison sap crm relationship management microsoft crm relationship management  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More

Value Cycle Management: A Non-Linear Approach to Supply Chain Management


Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain functions across all levels of suppliers, partners, and customers through the integration, collaboration, and synchronization of technology, data, and people-centric processes. Learn how companies can employ VCM to make business processes smoother, more productive, and more profitable.

feature comparison sap crm relationship management microsoft crm relationship management  cycle,information,Exact,VCM,supply,management Read More

Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations


There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide the complete back-office systems preferred by many larger PSOs.

feature comparison sap crm relationship management microsoft crm relationship management  adopted. Key project management features include project scheduling, task management, and budget management. Bi-directional integration with Microsoft ( MS ) Project is also highly recommended, since approximately 80 percent of the project management world still uses it as the standard tool of choice. Resource management. Resource management is another core component for services organizations. PSOs need to be able to manage internal resources and contractors across multiple projects and portfolios. Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

feature comparison sap crm relationship management microsoft crm relationship management  two or three top features or functions that satisfy your most pressing business needs, go with it. If two best-of-breed solutions satisfy those pressing business needs, find a top-notch systems integrator, integrate, and move forward. The bottom line is that you need to do intense due diligence, by matching your top several requirements with what exists today, not what might exist on the horizon tomorrow, since things are changing so rapidly, and consolidation may mean that independent vendors go away. Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

feature comparison sap crm relationship management microsoft crm relationship management  to keep adding useful features while making the most frequently used operations just a click away. Another remarkable new functionality is the intuitive schedule policy tuning tool we recently introduced. Generally, and also specifically for our mobility solutions, we often hear from prospects and customers that this is one of our strengths. We’ll be glad to demonstrate and provide references. TEC: Conversely, at the lower end of the market, there are products such as ServiceMax (formerly Maxplore, Read More