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The Importance of Server Robustness in CRM
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on

features of ecrm  One of the greatest features of Wintouch is its Green Screen Emulation, claims Rich Hall , Touchtone's vice-president of sales and marketing. For those addicted to AS/400 green screen emulation, Wintouch provides an integrated one-click 5250 terminal emulator to quickly access, view, and update. Drag-and-drop features together with easy customization capabilities make it a user friendly system. From a security point of view, Wintouch provides sound security measures. The system protects against the Read More...
ERP for Manufacturing (SMB)
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Documents related to » features of ecrm


Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Two: ACCPAC's Recent Product Enhancements
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any

features of ecrm  also includes additional self-service features (such as the ability to customize text and more self-service data—cell phone numbers, secondary e-mail addresses, hotel numbers, and any other form of alpha-numeric contact information can now be recorded in the Employee Self-Service module), and a new interface that enhances navigation for easier day-to-day use. ACCPAC HR Series is designed for small and medium enterprises (SME) with 25 to 2,500 employees operating in any industry. It enables businesses Read More...
Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

features of ecrm  The SDK version contains features not found in the Web Client such as the ability to record and playback conversations, supervisor capabilities such as monitoring multiple conversations and invisibly joining conversations. The SDK version also takes advantage of Lipstream's network to handle the communications. In addition to CRM vendors, Lipstream has sold Live Voice to distance learning vendors, community chat sites other than Excite, and business service firms such as Webex, which provides an online Read More...
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Five: Market Impact of Joint Effort


features of ecrm  has much stronger international features in terms of languages, taxation support, and currency handling than its Pro Series counterpart. Still, both product suites can be built upon to form a full suite of integrated web-based business applications. To that end, accounting, HR, CRM, POS, and WMS are tightly integrated with Advantage Series, while the manufacturing functionality is tightly integrated and available through selected third party products (such as MISys , COSS Systems , and EMR Innovations' Read More...
ACCPAC -- Being Much More Than Meets The Eye
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have

features of ecrm  release provides advanced accounting features, Microsoft SQL Server 2000 support, plus the crucial ability to modify the source code to meet specific business needs. A key enhancement in version 7.0 is also an entirely new object-oriented development framework that should enable easier integration with new databases and operating systems. In addition, the framework reportedly offers enhanced integration with other ACCPAC business applications such as ACCPAC eTransact for e-commerce, ACCPAC eCRM, and the Read More...
Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

features of ecrm  Point of View: Changing Nature of the Wealth Management Industry The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more. Read More...
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

features of ecrm  Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New Read More...
Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

features of ecrm  of Vendors Bearing Solutions Introduction Hype. Years ago we called it leaning into the wind. It was a philosophy—maybe even an art—that enabled software companies to be competitive, to build market share, and to sell sufficient product in a timely enough fashion to fund ongoing development. If you leaned too far into the wind, you fell on your face. If you didn't lean far enough, you would watch their backs as your competition took the market share upon which you built your dreams. Leaning Read More...
Customer Success Story: University of Maryland School of Medicine
The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the

features of ecrm  Success Story: University of Maryland School of Medicine The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers; what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage technologies—creating a common storage area network (SAN)—the school has reduced unexpected downtime from hours to seconds and has saved thousands of dollars in hardware costs. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

features of ecrm  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
In Search of Clarity: Unraveling the Complexities of Executive Decision Making
Decision making is at the core of all business activity, as executives set strategy and manage operations by weighing a vast array of factors to arrive at the

features of ecrm  Search of Clarity: Unraveling the Complexities of Executive Decision Making In Search of Clarity: Unraveling the Complexities of Executive Decision Making If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. In response to these growing business challenges, SAP is delivering SAP GRC Risk Management to equip companies with the tools they require to help manage key risk exposures and vulnerabilities alongside the pursuit of new business Read More...
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

features of ecrm  Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications Introduction In this article we describe the author's experience with the unconventional development of Internet applications. They were developed for a Suisse bank as a joint cooperation between the author located in Belgrade, Yugoslavia, and a Suisse software development company. The software was developed in a distributed fashion without any physical access to the production site. Due to the very strict bank's security Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

features of ecrm  but making sure its features actually support the users' activities would found some of the rationale behind selecting the product. Prevalent needs to manage a multimillion dollar pipeline and track its employees' activities with respect to client accounts. While the Sugar Sales Professional product can do quite a bit toward that end, the functionality performance graph below shows that both GoldMine and MSBS CRM, for the most part, currently outperform Sugar Sales Professional in terms of brute Read More...
Justification of ERP Investments Part Two: The Intangible Effects of ERP
The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative

features of ecrm  of ERP Investments Part Two: The Intangible Effects of ERP The Intangible Effects of ERP* The intangible or non-financial benefits of an integrated enterprise resource planning (ERP) system can be viewed from several perspectives. For illustrative purposes, the discussion will focus on the benefits for accounting, product and process design, production, sales, and management information system (MIS) functions. From the overall company standpoint, ERP provides a framework for working Read More...
AKG of America
AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough

features of ecrm  of America AKG of America needed an open system based on industry standards, and one that was packaged, not custom developed. AKG also needed a system with enough flexibility to sustain growth. Find out why AKG chose Infor Visual. Read More...

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