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Salesforce.com Launches Salesforce Wear
Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com

field glass  Service Cloud , and field service offerings via ServiceMax, TOA Technology, Click Software , etc., as well as machine-to-machine (M2M)/remote diagnostics alliances with Axeda and Etherios , where Salesforce Wear could see viable applications.   Seeking Developer Input In addition to Salesforce Wear, the vendor also launched the new Salesforce Wear Developer Pack , enabling developers to create their own wearables apps. Until now, developers who wanted to create business-focused wearable apps did not Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » field glass


CRM Vendors Cash In On The Financial Services Industry
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this

field glass  as call center management, field force automation, and contact management (also commercially tested). This is a stronger commitment than either E.piphany or Broadbase have made to date under their partnership agreements. Their agreements do not require significant dollar investment by the vendor to develop a product. Although partnerships with systems integrators may indicate less commitment than an acquisition and a branded product offering (i.e., Siebel Financial Services 2001), E.piphany is fast Read More
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

field glass  the future ERP playing field. Best Buy is a hot company, and any stumble will show up on the analysts' radar screens. But one might have expected more cheers for their financial success. While missing the holiday buying frenzy on the Internet is not good news, Internet buying is still a tiny piece of the consumer market. Furthermore, the company's claims that they prefer to get it right rather than rush to the Internet with something less than solid will certainly find approval from IT professionals, Read More
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Two: Baan Under Invensys
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change, and considerable worthwhile

field glass  The fact that Baan's field organization, which was never truly merged into Invensys, will now be some blessing in disguise for the future owner. All these endeavors have been undertaken to position Baan to address its nemesis of the past -- poor customer support and satisfaction. Because of four years of cumulative aggregate growth rate (CAGR) over 80% and significant functional enhancements, Baan's implementation services network had been stretched and inexperienced in the 1990s. However, still with Read More
Distilling Data: The Importance of Data Quality in Business Intelligence
As an enterprise’s data grows in volume and complexity, a comprehensive data quality strategy is imperative to providing a reliable business intelligence

field glass  text matches on each field do not resolve this match. Matching based on fuzzy logic can be applied to resolve such records. Standard fuzzy matching helps eliminate duplicates that are caused by misspelling or approximate matches through the use of similarity functions . A similarity function usually returns a score that represents the degree of similarity between two sets of data values. Software that provides fuzzy matching capabilities often has underlying libraries that provide knowledge that cannot Read More
Case Study: Field Services Application Supports Fast Growth and Customer Demand
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address

field glass  Study: Field Services Application Supports Fast Growth and Customer Demand HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent. Read More
Case Study: Garibaldi Glass Industries


field glass  Study: Garibaldi Glass Industries Read More
Leveling the Field: Powerful Software Solutions for Midsize Companies
To compete in today’s economy, you need enterprise-size IT infrastructure and reach@but at a midsize cost. To do this, you need to find an IT community that

field glass  the Field: Powerful Software Solutions for Midsize Companies To compete in today’s economy, you need enterprise-size IT infrastructure and reach—but at a midsize cost. To do this, you need to find an IT community that understands your business processes and objectives. The Oracle Accelerate program offers a way to find a software vendor and local partner organizations that can provide you with the IT infrastructure, the features and functions, and the expertise. Learn more. Read More
FieldOne
FieldOne Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service

field glass  face in managing enterprise field service organizations. Our software enables companies to provide the most customer-centric and profitable field service possible. We recognized that the disruption driven by Mobility, Cloud, and Big Data required a revolutionary solution designed to harness the capabilities of these technologies and launched FieldOne Sky - the agile platform for intelligent enterprise field service management.  Sky provides the most comprehensive feature set, an open architecture for Read More
A Stronger Field Sales Force and Better Internet Sales
Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both

field glass  Stronger Field Sales Force and Better Internet Sales A Stronger Field Sales Force and Better Internet Sales If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Already running SAP CRM 5.0 to support its call centers worldwide, the company decided to take advantage of the integrated sales force automation capabilities within SAP CRM to support the sales processes. Source : SAP Resources Related to A Stronger Field Sales Force and Better Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

field glass  Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine. Read More
Acquisitions Fuel Vendor Growth in the Enterprise Applications Field
Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The

field glass  in the Enterprise Applications Field More Acquisitions Both SSA Global and Infor continue to grow through the acquisition of companies that extend the scope of their offerings. New Vendor Acquisition Strategies in the Enterprise Applications Field and The Impact of the Assembler Strategy in the Enterprise Applications Field began an examination of these acquisitions. We continue by examining Infor's acquisition of Formation Systems and Geac . This is Part Five of the six-part series The Enterprise Read More
Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions

field glass  real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience. Read More

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