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Salesforce.com Launches Salesforce Wear
Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com

field glass  Service Cloud , and field service offerings via ServiceMax, TOA Technology, Click Software , etc., as well as machine-to-machine (M2M)/remote diagnostics alliances with Axeda and Etherios , where Salesforce Wear could see viable applications.   Seeking Developer Input In addition to Salesforce Wear, the vendor also launched the new Salesforce Wear Developer Pack , enabling developers to create their own wearables apps. Until now, developers who wanted to create business-focused wearable apps did not Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » field glass


CRM Vendors Cash In On The Financial Services Industry
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this

field glass  as call center management, field force automation, and contact management (also commercially tested). This is a stronger commitment than either E.piphany or Broadbase have made to date under their partnership agreements. Their agreements do not require significant dollar investment by the vendor to develop a product. Although partnerships with systems integrators may indicate less commitment than an acquisition and a branded product offering (i.e., Siebel Financial Services 2001), E.piphany is fast Read More
Baan Seeking A New Foster Home -- A Déjà vu Or Not Quite? Part Two: Baan Under Invensys
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change, and considerable worthwhile

field glass  The fact that Baan's field organization, which was never truly merged into Invensys, will now be some blessing in disguise for the future owner. All these endeavors have been undertaken to position Baan to address its nemesis of the past -- poor customer support and satisfaction. Because of four years of cumulative aggregate growth rate (CAGR) over 80% and significant functional enhancements, Baan's implementation services network had been stretched and inexperienced in the 1990s. However, still with Read More
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

field glass  the future ERP playing field. Best Buy is a hot company, and any stumble will show up on the analysts' radar screens. But one might have expected more cheers for their financial success. While missing the holiday buying frenzy on the Internet is not good news, Internet buying is still a tiny piece of the consumer market. Furthermore, the company's claims that they prefer to get it right rather than rush to the Internet with something less than solid will certainly find approval from IT professionals, Read More
Ramco ERP Gets Wearables
Ramco, provider of cloud-based offerings, launches ERP on wearable devices such as Google Glass and Smart Watch. Find out how ERP on wearables is expected to

field glass  Glass are ready for field (beta) testing, but have yet to be rolled out to customers. Ramco’s in-memory processing engine, Ramco Minnal , is solving last-mile connectivity and logistics across various industries to offer real-time optimization of operations. As an example, a leading courier/postal agency is using Minnal to optimize its pickup and delivery operations on an island. By using Ramco Minnal, and global positioning system (GPS)-enabled devices, the courier’s workers are able to complete the Read More
ETAdirect
ETAdirect is a cloud-based field service and customer experience management platform. It is the foundation for ETAdirect Enterprise and ETAdirect Professional

field glass  ETAdirect is a cloud-based field service and customer experience management platform. It is the foundation for ETAdirect Enterprise and ETAdirect Professional, TOA’s solutions for businesses of all sizes with field workforces. Instead of using general estimates of how employees perform work, ETAdirect uses a time-based approach to measure every activity that happens in the field and creates performance profiles for every mobile employee. Using this approach, ETAdirect helps businesses predict down to Read More
Levelling the Playing Field: How Companies Use Data for Competitive Advantage
Nearly all companies realize the way to gain a competitive advantage is to obtain better data, interpret them quickly, and distribute them in easier-to-use

field glass  the Playing Field: How Companies Use Data for Competitive Advantage Nearly all companies realize the way to gain a competitive advantage is to obtain better data, interpret them quickly, and distribute them in easier-to-use formats. But there are many obstacles to the effective use of data, resulting in unused corporate data in many companies. How are companies using information to beat their rivals and create a more level playing field? Find out how business practices are evolving to this end. Read More
IFS-Becoming a Serious Field Service Management Contender
In just a few short months after the acquisition of Metrix, IFS has fully integrated the new products and released full-fledged mobile solutions for field

field glass  Becoming a Serious Field Service Management Contender In just a few short months after the acquisition of Metrix, IFS has fully integrated the new products and released full-fledged mobile solutions for field service and maintenance management. Read TEC principal analyst P.J. Jakovljevic’s TEC Report for a close-up look at how the vendor’s recent product releases provide the mobile workforce management capabilities that make IFS a serious contender in the field service and management space. Read More
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

field glass  the Success of Cloud Field Service Provider ServiceMax-Part 2 In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, customer Read More
ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

field glass  Field Service Management Certification Report ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Read More
ServiceMax
ServiceMax is a field service management solution for a new era of mobile business. ServiceMax optimizes end-to-end field service operations including workforce

field glass  ServiceMax is a field service management solution for a new era of mobile business. ServiceMax optimizes end-to-end field service operations including workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, installed base management, entitlements and warranties, contract management, and social collaboration to ensure customers of all sizes—such as Dupont, Elekta, and McKinley Equipment—deliver flawless field service.  A recent customer survey Read More
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

field glass  Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More
Field Mobility: 3 Tips for Navigating the Mobile First Minefield
Aligning your service organization around the same plan can be a challenge and a roadblock. Field mobility can help you improve operational effectiveness by

field glass  challenge and a roadblock. Field mobility can help you improve operational effectiveness by aligning your service organization around the plan, focusing your field technicians on the plan, handling changes proactively, and managing exceptions in real time. But the approach to developing a mobile first application isn’t straightforward. Get three tips for doing this right. Read More
Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite

field glass  Enhance Customer Experience and Field Service Management Platform CallCopy and Vertical Solutions today announced a new partnership , agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a result, customers and client-facing Read More
Sky: Field Service Management (FSM) Competitor Analysis Report


field glass  Field Service Management (FSM) Competitor Analysis Report Read More

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