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Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

field service tool cases  Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out Read More...

It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high-margin and customer-captive business, and yet, still underserved. General Electric (GE) would be the proverbial example of a company that has focused on aftermarket opportunities, going so far as to call itself a "services" company as opposed

field service tool cases  warehouse or even a field service van). It is thus a small wonder that MCA (and virtually every other optimization peer vendor) stems from the academia and its software’s concept is based on rocket science-like planning & optimization algorithms. In 2001, MCA released the first commercially available software for multi-echelon inventory planning for service parts. As I have learned thus far from talking to the likes of MCA and Servigistics, these vendors remain quite cautious (if not outright secretive) Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » field service tool cases


Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution.

field service tool cases  Cloud Enablement Service Cloud Enablement Service Source: Globanet Document Type: White Paper Description: Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Cloud Enablement Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

field service tool cases  business processes. Customizing UI field names will not cater to this need. Neither will the user s ability to write JavaScript, to put the universal resource locator (URL) for the script in a custom field, or the use of tab access and style sheets, all of which is what Salesforce.com refers to customization work. Enterprises also want more control of their applications, as they need to be constantly changing configurations, adding new products, developing closer integration between their systems, and Read More...
Moxie Software—Promoting Social and Multichannel Customer Service » The TEC Blog
Discussing Enterprise Software and Selection

field service tool cases  Moxie Software—Promoting Social and Multichannel Customer Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts Read More...
Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

field service tool cases  floor or in the field may not be known in headquarters. Also, many products don t stay with their original owners, making their way to new buyers—from huge used car networks to ebay. The recent commercial where the father is quizzing the automobile to determine if it will take good care of his daughter highlights this issue. The converse of this is also true. The OEM s service business is disconnected in process, systems philosophy, accounting, etc. In fact, today much of the last mile service Read More...
Deltek and Maconomy: Gearing Up for the Global Service Economy?
<!--StartFragment--> Both the “old” Deltek (pre-2005) and “new” Deltek (from 2005 on) have not been strangers to acquisitions, but these were largely well thought-out and appetizing (“nip in”) purchases of smaller companies that had either an attractive piece of technology or install base (or both). However, in early June 2010, immediately after its Insight 2010 user conference, Deltek

field service tool cases  Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

field service tool cases  Reasons to Take Your Field Service to the Cloud Top 10 Reasons to Take Your Field Service to the Cloud Source: ServiceMax Document Type: White Paper Description: Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left be Read More...
Smart Software for Service-level Driven Forecasting
The issue of forecasting intermittent demand has been one that has plagued companies forever. Many very smart people have tried to tackle it; many vendors like to say they focus on it. Few vendors make it as singular a focus as Massachusetts-based Smart Software. Principals Charles Smart, Nelson Hartunian (Ph.D.), and Thomas Willemain(Ph.D.) have been studying the issue for almost 30 years, have

field service tool cases  Smart Software for Service-level Driven Forecasting » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn Read More...
HIPAA Compliance and the eSureIT Online Backup Service
The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Fortunately, there is a way to meet these security and contingency requirements.

field service tool cases  HIPAA Compliance and the eSureIT Online Backup Service HIPAA Compliance and the eSureIT Online Backup Service Source: Intronis Technologies Document Type: White Paper Description: The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode Read More...
Internet-based Phone Service for Small to Midsize Companies
Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

field service tool cases   another individual in the field working from a home-based office in Southern California as well as an employee based in San Jose. When Sabre’s customers call in, they are greeted professionally by an auto-attendant that provides them with access to each staff member’s extension number. If the Sabre Marketing staff member is not available on their Packet8 phone, they can direct callers straight to voicemail or employ the “Follow Me, Find Me” feature that will ring a cell phone or any other number Read More...

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