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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

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SIM Operators: How to Maximize Revenues using Value-added Services


This document explains how different value-added services (VAS) applications like SIM Toolkit, WIB, and Celltick can be deployed by SIM operators to generate revenue. The document aims to help the telecom operators to select the “right” technology as VAS both in the context of end user and operator.

filetype .doc contact  SIM, telecom, VAS, value-added service, STK, WIB, Celltick, SIM card Read More

Meridian Global LMS


Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation, knowledge mapping, competency management, collaboration tools, knowledge capture, and performance management. Meridian Global LMS is compliant with industry standards, such as Aviation Industry Computer-based Training Committee (AICC) and Sharable Content Object Reference Model (SCORM) standards, allowing the seamless integration of commercial off-the-shelf courseware libraries as well as custom content.   Meridian Global LMS is the company's flagship product. In 2008, members of the eLearning Guild rated Meridian as the learning management system (LMS) easiest to use, by users and administrators alike.   Meridian Global is an all-in-one suite of enterprise learning management tools, including   .NET platform—Meridian Global is built on the Microsoft .NET platform, allowing for multiple advantages. The single biggest benefit of using a .NET LMS is the ability to build smaller, simpler applications that can easily integrate with existing or legacy systems. research—Meridian Global contains a search engine that enables a student to search the entire knowledge repository at the learning object level. collaboration spaces—Virtual team rooms provide collaboration areas with document and presentation sharing, blogs, a team calendar, and e-mail management tools. broad knowledge capture—The knowledge repository provides access to learning opportunities extending far beyond classroom-based course offerings, computer-based training, and online learning. The knowledge repository captures, categorizes, and catalogs knowledge assets, including courseware, simulations, job aids, subject matter experts, lessons learned, and references—all at the learning object level.   Meridian Global is designed with the following features: e-commerce for the purchase and sale of learning materials configurable interfaces based on user preference multiple supported languages, including Chinese, English, French, Portuguese, and Spanish multilingual interfaces role-based custom user experience tag groups, peer contacts, and content favorites search feature and calendar for finding courses and scheduling training The company also offers Meridian Anywhere 3.0, a desktop application that allows organizations to deliver SCORM-conformant content without connectivity to the organization's LMS.      

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Information Management and Collaboration


Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving of corporate content resources.

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Cabinet NG (CNG)


Cabinet SAFE document management software is an enterprise-class suite of tools for document capture, indexing, storage, search and retrieval, as well as workflow management, scheduling and collaboration.

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Design Process Maps: Introduction to Bizagi Modeler


Bizagi Modeler helps you document, execute, and evolve your processes. The interface is designed for business users, not developers, allowing teams to collaborate easily.

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Cloud VoIP Contact Center Buyer’s Guide


Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This buyer's guide assesses six cloud contact center VoIP providers that offer significant contact center capabilities and features. If you're looking to run a formal or de facto call center, you will likely find one among these that will fit your needs.

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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services


Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help.

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Getting the Best Availability for Microsoft Exchange with Veeam


This document looks at the process of deploying Veeam Backup & Replication, a piece of software that’s part of Veeam Availability Suite. How to set up Microsoft Exchange backups is also briefly outlined, focusing on how to potentially protect and restore Exchange data with Veeam.

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ProcessMaker


Processmaker is an on-demand business process managment platform targeted at small and medium businesses seeking to automate document intensive, approval based processes across systems and organizations. Users can create workflows and custom forms, management processes, and generate reports.  

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GoPro


Located in Reykjavík, Iceland, GoPro is a software development company that specializes in case management, document management and customer relations management software. Its best known product is the GoPro case management system, implemented for the IBM Lotus Notes and Microsoft .NET infrastructures respectively. Since the founding of the company, in 1993, it has collaborated closely with public sector organizations and companies, especially in Europe, in order to produce a case and document management system that is compliant with existing legislation and work procedures familiar to the end user. The company's software is currently deployed in over 30 countries around the world, at all organizational levels.

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ELO Digital Office GmbH


ELO Digital Office GmbH (or ELO for short) develops and markets products and solutions for electronic document management, digital archiving, and workflow and web-content management. ELO has subsidiaries worldwide, including in Europe and Asia.

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ECP - A division of Cambridge Global Services (CGS)


ECP provides a number of business management solutions, including, business process management, compliance, document management, forms management, image management, integration, and records management. Its core services include systems integration that incorporates capture, document management, and workflow technologies into business solutions. Many of these systems are customized applications using commercial off-the-shelf (COTS) platform products such as OnBase, Global 360, Kofax, and EMC Captiva. ECP provides also offers support and provides training, development, and design services. ECP’s corporate headquarters is located in Herndon, Virginia, with offices throughout the United States.

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Best Practices for Improving Performance in Your Contact Center


In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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