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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

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Intralinks


Intralinks is a software-as-a-service (SaaS) company providing enterprise collaboration and social software solutions that allow customers to share documents and files securely.

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Documentum Family


Companies use the EMC Documentum family to manage content across departments and within a single repository. Different groups in an organization may share and reuse each other's content via the unified repository. The Documentum product family enables safe content sharing with external organizations, that may include partners, vendors, or customers.  

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How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

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Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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ECP - A division of Cambridge Global Services (CGS)


ECP provides a number of business management solutions, including, business process management, compliance, document management, forms management, image management, integration, and records management. Its core services include systems integration that incorporates capture, document management, and workflow technologies into business solutions. Many of these systems are customized applications using commercial off-the-shelf (COTS) platform products such as OnBase, Global 360, Kofax, and EMC Captiva. ECP provides also offers support and provides training, development, and design services. ECP’s corporate headquarters is located in Herndon, Virginia, with offices throughout the United States.

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Advitium


Lascom's Internet solution allows the timely exchange of all mission critical data and documents, either in project, program, system, or product management. The solution brings visibility and monitoring of all the technical activity.  

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ProcessMaker


Processmaker is an on-demand business process managment platform targeted at small and medium businesses seeking to automate document intensive, approval based processes across systems and organizations. Users can create workflows and custom forms, management processes, and generate reports.  

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The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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A Buyer’s Guide to Business Management Software for Media and Publishing Companies


This document from NetSuite, A Buyer’s Guide to Business Management Software for Media and Publishing Companies, gives an in-depth look at the six most important goals for media and publishing companies when considering how to evaluate business management systems.

Many publishing and media companies are finding it a challenge these days to meet consumers’ desire to have content accessible on any device at any time, including on the Web, on smartphones or tablets, or in a printed publication, in a cost-effective way. With decreasing revenues from subscriptions and advertising, media companies can’t afford to be investing in strategies resulting in a financial loss. They need to be nimble enough to be able to quickly adapt to changing market realities, and have access to data that can help them in their decision-making processes.

How can publishers and media firms get the necessary data to make the best and most cost-effective decisions regarding their content? Ensuring you have the best-fit business management system is key. Read this buyer’s guide to discover what goals need to be met in your final enterprise management software selection, and use the handy evaluation worksheet during your selection process to easily check if the necessary functionality criteria to meet these goals are being met.

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GoPro


Located in Reykjavík, Iceland, GoPro is a software development company that specializes in case management, document management and customer relations management software. Its best known product is the GoPro case management system, implemented for the IBM Lotus Notes and Microsoft .NET infrastructures respectively. Since the founding of the company, in 1993, it has collaborated closely with public sector organizations and companies, especially in Europe, in order to produce a case and document management system that is compliant with existing legislation and work procedures familiar to the end user. The company's software is currently deployed in over 30 countries around the world, at all organizational levels.

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Document Management System (DMS)


Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents.

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Imagelink


Integrated document mangement and scanning system for Microsoft's Dynamics GP, SL and Sage's Mas90, 200 products.    

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VDoc Process


VDoc Process for IBM Websphere Portal Server or Lotus Domino is a business process automation solution that allows SMBs and corporate departments to place the responsibility for developing business process-driven applications in the hands their business managers. From administration, finance, and human resources, to customer service, quality, and marketing, non-IT staff can draw and generate collaborative applications without programming or IT skills. They can also follow up and track events; pilot processes with reports and indicators; and capitalize on existing infrastructures to build collaborative portals.  

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