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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Case Study: Celina Insurance Group
Celina Insurance Group, a mutual insurance carrier that serves eight states in the midwestern US, wanted to increase competitiveness against larger insurance

find insurance agents  superior services and support. Find out how a new collaborative extranet helped the company reduce policy turnaround times, improve service to agents and customers, and more.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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How Can Business Intelligence Benefit Small to Medium Businesses?


Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is business intelligence (BI). Download TEC’s latest podcast to find out why BI is so hot right now.

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Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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How One Vendor's Software Solutions Address the Insurance Industry's Unique Issues


Callidus Software's latest enterprise incentive management and sales performance management product suite for the insurance sector aims at helping insurance carriers improve agent retention and at providing producers with the best service possible.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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Leveling the Field: Powerful Software Solutions for Midsize Companies


To compete in today’s economy, you need enterprise-size IT infrastructure and reach—but at a midsize cost. To do this, you need to find an IT community that understands your business processes and objectives. The Oracle Accelerate program offers a way to find a software vendor and local partner organizations that can provide you with the IT infrastructure, the features and functions, and the expertise. Learn more.

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Leveraging Value from SAP with IBM Cognos


Organizations may find it easy to accumulate data from their enterprise resource planning (ERP) systems, but that information often remains unusable to decision makers. A popular solution is to deploy automated tools for reporting, planning, and budgeting, as well as applications like business intelligence (BI) and performance management (PM). Find out how IBM Cognos BI and PM solutions work with SAP ERP systems.

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CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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Making Big Data Actionable: How Data Visualization and Other Tools Change the Game


To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques.

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BI Approaches of Enterprise Software Vendors


The need for business intelligence (BI) is real for all enterprise software users. It is rare to find a user who feels they get the information they need from their enterprise software system and even those who do want more. The need is not just reporting; they need business monitoring, analysis, an understanding of why things are happening. They need diagnostic tools.

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For a Million Gallons of Glue Find a Marketplace on Steroids


FreeMarkets, Inc., will provide marketplace access and services to the United States Postal Service. The USPS is the first Federal entity to use FreeMarkets’ services, although the company has separately begun a strong marketing initiative to other parts of the government.

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