In this white paper, Forrester Consulting evaluates issues surrounding the management of IT transactions, applications, and business services. A survey was conducted of 159 professionals with direct responsibility for business-critical applications. All enterprises surveyed had fundamental issues while managing the performance of these applications and business services.
Each evolution of application technology and business services has brought another level of complexity and has increased the obsolescence of traditional IT management processes and tools, especially in the area of proactive performance management. Numerous studies have directly linked business productivity, revenue, and client satisfaction with application performance management (APM).
The survey data shows a number of trends that make an ideal management solution, including the understanding of the customer experience and the ability to bring together data from infrastructure components in a way that allows it to be shared by the issue investigation teams.
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