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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 find white papers


White Papers-Not so Black and White
Let’s face it; we’ve all had to deal with pushy salespeople.How do they always get you to buy stuff—even when it’s something you didn’t need? It’s called

find white papers  have a problem, you find a solution. Unfortunately, these days software vendors abuse the word . It seems technology companies aren’t just making products or offering services anymore; they are now providing solutions. These are magic potions that can enable experiences and make your strategic and tactical dreams come true. But how can you be certain that it’s the right solution for your company? Just because it’s called a solution doesn’t mean it’s the answer. Dictionary spin a method for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Are Software Vendors Messing with Your Head? (The Art of Reading White Papers)


If you're researching a software selection project, you need to take full advantage of the white papers available to you. Find out about the top 10 white paper buzzwords used today—and learn how to make solid sense of them.

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Impartial Research About Enterprise Software Is Hard to Find


A software selection project requires a well thought out plan that details what you need from a new or updated solution. The process often begins with careful research and determining and prioritizing your functional and technical software requirements. While doing your homework, you’ll no doubt come in contact with a plethora of vendor white papers and marketing collateral to help you grasp the

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IT White Papers: The World’s Greatest Cure for Insomnia!


Having trouble sleeping at night? Lots of people are these days, and for good reasons. The economy is in the dumps. Jobs are on the endangered species list. We’re steadily running out of oil. And terrorists are trying to kill us. Now, if all that isn’t enough to keep you awake at 4 o’clock in the morning, there’s always the fact that the planet is threatening to terminally overheat. Yup

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Web Application Security: The Truth about White Box Testing versus Black Box Testing


Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the ever-growing menace of hackers and internal threats alike. So how can they protect sensitive data without exhausting internal resources, overspending the budget, or being forced to use costly manual penetration testing using external consulting firms?

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Social Media Analytics: Making Customer Insights Actionable


Social media is reshaping the relationships that customers have with products, services, and brands. Read this white paper from IBM to learn how you can use insights from social media to understand emerging consumer trends and increase the ROI of your marketing campaigns.

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Customer Centricity: The Devil Lies in the Details


The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve "true" customer-centricity.

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The 2007 Microsoft® Office System in Financial Services


This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.

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SIP, RTP, and XMPP in the Emerging Real-time Internet


This white paper discusses how session initiation protocol (SIP), real-time transport protocol (RTP), and extensible messaging and presence protocol (XMPP) can work together to harness the unique strengths of each protocol within and across applications. Each protocol has a role in powering the real-time Internet, and this paper highlights how they complement each other to create a whole solution.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Legal White Paper Series: The Real Costs & Risks of Email. Part I


In today’s business environment, litigation requests are inevitable, but there are tools and strategies that in-house counsel can deploy to address what’s been requested, what’s being retained, and how they can manage information in the future that will lower the costs and business impacts of litigation. This paper will look at all three aspects, and proven, workable strategies to address each. Download the white paper now.

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