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A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

first person example  PGreenblog , won SearchCRM's First Annual CRM Blog of the Year in 2005. He can be reached at paul-greenberg3@comcast.net . Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » first person example


Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

first person example  I also received the first card a couple of months later, so now I have two new cards along with the old one. How is this malpractice? 1. My bank did not communicate its intention to replace cards and blocked my old card without asking if I received the new one. I could have easily been contacted because they do have my e-mail address, postal address, phone number, etc. Maybe they did announce the change on their Facebook or Twitter profile, but I couldn’t possibly see it since I’m not following Read More...
25% Less Learning Time? Find the Right Approach to Training
A key challenge in software implementation is getting the end users up to speed with a new system. Training just doesn’t seem to work—or is not fast enough. But

first person example  run rates within the first shift of start-up! Second, we have seen it applied by a software vendor with remarkable results: A client installation of a module that had historically involved several support calls happened without a single call, and compliments on-the-job instructions. A group of sales people who had never used the application before learned to do sales order entry in two sessions, and were doing it with high confidence, with virtually no errors, and were excited about their new Read More...
What Does Having a Paperless Office Really Mean?
Establishing a paperless office may appear to be a daunting task, but if you understand your operational goals, and if you know what to expect from a paperless

first person example  disadvantages (please see the first part of this series So, You're Considering a Paperless Office? ). However, if armed with a thorough understanding of its operations and a solid implementation plan, an organization can make the switch to a paperless office less painful. I once read an article on the Internet that said to have a paperless office is about as realistic as having paperless toilet paper. Obviously, this person doesn't understand the power of water. Having a paperless office is possible Read More...
Google Acquires Artificial Intelligence Start-Up DeepMind
Google has acquired the artificial intelligence start-up DeepMind. Get TEC Research Analyst Raluca Druta’s perspective on this deal and what this may mean for

first person example  . . .   Our first commercial applications are in simulations, e-commerce and games. No further details are provided. Google claims that artificial intelligence (AI) can match our online actions with those of our friends, as well as millions of strangers who resemble us, to intuitively guide us through our online habits. Similar technologies have been utilized by others such as Amazon, for example. The key difference is that Google's cybernetic friend is being designed to know us better than we know Read More...
Getting Strangers to Take Your Candy
Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.

first person example  generating sales. In the first thirty days of live beta testing Angara's customers reported on average that sales to first-time customers doubled. Angara's solution is available only as a hosted application. Market Impact Angara's solution is similar to what Engage is doing for advertising. It is basically alone among personalization vendors in its approach. Angara has a strategic partnership with McKinsey & Co. that will bring the company access to terabytes of segmentation models from McKinsey's Read More...
The Cost of Culture Clash: Building a Collaboration Model for Twenty-first Century Globalization
Offshoring is well-entrenched in most global corporations today and has in fact become a necessary means of supporting business growth. And as companies

first person example  a Collaboration Model for Twenty-first Century Globalization Offshoring is well-entrenched in most global corporations today and has in fact become a necessary means of supporting business growth. And as companies familiar with offshoring will agree, integrating diverse cultures and geographies is essential. If unaddressed, it can lead to lack of trust, low morale, and loss of productivity. More often than not, these outcomes are mistaken for issues with governance, delivery or project reducing chances Read More...
Segue Software is First to Provide the Capability to Load Test Wireless Applications
The product (SilkPerformer) has been aimed at the e-business market, but with the addition of load testing for wireless devices, we believe Segue Software has

first person example  Software is First to Provide the Capability to Load Test Wireless Applications Event Summary LEXINGTON, Mass.--(BUSINESS WIRE)--March 28, 2000-- Segue Software, Inc., (NASDAQ: SEGU - news), the leader in e-business reliability solutions, announced that the current version of its flagship product, SilkPerformer, supports scalability testing of Wireless Applications Protocol (WAP) enabled applications. Prior to a wireless application's deployment, SilkPerformer tests the technical viability of critical Read More...
W4 BUSINESS FIRST 8.7 for Business Process Management Certification Report
W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

first person example  BUSINESS FIRST 8.7 for Business Process Management Certification Report W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More...
Adrenalin 4.0 Presents ZOLOG: The World’s First Human Interactive Technology


first person example  Presents ZOLOG: The World’s First Human Interactive Technology Read More...
Defining Twenty-first Century Merchandising
The retail thought process has irrevocably changed. Science-supported process is now core to the merchandising discipline. However, faith in science is not

first person example  Twenty-first Century Merchandising The retail thought process has irrevocably changed. Science-supported process is now core to the merchandising discipline. However, faith in science is not always grounded in an understanding of what it can do (even for the largest retailers), leaving us with some concerns about unrealistic expectations and a backlash later in the decade. Read about the seven critical tenets for 21st-century merchandising. Read More...
First Australian Company to Select Rootstock Cloud ERP
Rootstock Software, a provider of cloud manufacturing, distribution, and supply chain applications, recently announced its very first customer in Australia.

first person example  recently announced its very first customer in Australia. CSG Ltd , a popular public Australian company that provides print and managed services, enterprise solutions, and finance across Australia and New Zealand, selected Rootstock enterprise resource planning (ERP) software as a key part of its information technology (IT) transformation initiative of creating a single enterprise technology platform solution for the entire business, based on salesforce1 .   This new “mobile first” platform by Read More...
Eating Dessert First: Maximize Software Value and Minimize Project Risk
In order to achieve success, all business software projects have to surmount requirements risk, technical risk, and planning risk. Many software developers have

first person example  iterative delivery methodology, finishing first the essential features, and then those additional features which deliver the most value. Some fundamental insights will provide a better understanding of how to set up iterative delivery projects. Read More...
CheckPoint & Nokia Team Up to Unleash a Rockin' Security Appliance
In a partnership with Checkpoint, Nokia takes its Internet Appliance and throws in Firewall-1. The Nokia IP330, IP440, and IP650, the first highly-available

first person example  security appliances marks the first time a firewall or VPN product has debuted with built-in high-availability and load sharing. Nokia IP650 Market Impact As firewalls outperform all the security markets, with VPNs close behind, expect the Nokia IP series of firewall/VPN appliances to command first round draft picks from information technology teams looking to secure their vital infrastructure. The Nokia boxes offer both firewall and VPN capabilities based on integration of Checkpoint's Firewall-1 and Read More...
Is Intentia Truly Industry’s First In Food Traceability?
With the acquisition of 49% of the Norwegian software company Scase, Intentia claims to be the first Enterprise Applications provider to offer an integrated

first person example  Intentia Truly Industry’s First In Food Traceability? Event Summary As a result of their acquisition of 49% of the Norwegian software company Scase on March 15, Intentia International AB (XSSE: INT B), a Swedish provider of enterprise business applications, has announced that it is the first Enterprise Applications provider to offer an integrated system for origin tracing of food items. According to Intentia's John Gledhill, Food & Beverage Industry Application Manager, With the pressures now being Read More...

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